I have an Intel Compute Stick H93326-109 awould not boot up due to no space

[mark5]

I have an Intel Compute Stick H93326-109 and for some reason it run out of space. I rebooted the device and now it would not boot up. I tried resetting the device and it would not reset the device due to lack of space. I am only using the built in HDD space and no extra SD card installed. ANy idea on how to resolve this issue?

[David_V_Intel]

Hello 3000022654211.5633436595735464E12,

Thank you for posting on the Intel ® communities.

I would like to gather more system information, please provide me with the exact model of the compute stick. Also, I would like to know if the Intel ® compute stick boots or not, if not then let me know if there is an error or if it freezes. 

If the unit does boot, please provide me with a screen shot of the disk management showing the disk. 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[mark5]

The exact model is H93326-109. It will boot up and it will keep doing the Windows Repair and it keeps rebooting.

I tried different option to reset it but it wont let me reset it due to space. It would not boot completely to windows. Is there a way to reset it to factory default via BIOS

[David_V_Intel]

Hello 3000022654211.5633436595735464E12,

Thank you for your response. 

There is a way to do a Windows recovery which can be enabled in the system's BIOS, please check the screenshot attached for information on how to access this option, keep in mind that this could affect the data stored in the system so please proceed with care. 

If this does not work, we can try doing a BIOS recovery which could be beneficial for this issue you are experimenting. Please refer to the link below: 

https://www.intel.com/content/www/us/en/support/articles/000006016/mini-pcs/intel-compute-sticks.html

You will need the latest .bio file, please check the link below: 

https://downloadcenter.intel.com/download/28901/BIOS-Update-SCCHTAX5-86A-?product=91065

Let me know the outcome.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[mark5]

I tried the F8 Recovery and none of them worked. I also tried to do a BIOS update but the .bio file would not come up. I could see the USB drive but its not seeing the file

[David_V_Intel]

Hello 3000022654211.5633436595735464E12,

Thank you for your response.

In this case, in order to have the system recognize the .bio file, it is recommended to place the .bio file on the "root" of the flash drive. If this does not work then please backup your data, format the flash drive and then place only the .bio file on the root.

Let me know the outcome.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[mark5]

Hello David,

I have done exactly what you have suggested and the .bio file is not recognized still even though the drive is formatted.

[David_V_Intel]

Hello 3000022654211.5633436595735464E12,

Thank you for your response.

Please access the BIOS and make sure that the "USB" option is Enabled if applicable. Also, if you are connecting the USB flash drive to the USB ports on the power adapter, please connect it directly to the compute stick. 

If possible, if the above did not work, try a different USB Flashdrive. Only if you have a spare.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[mark5]

Hello David,

I tried all of those and none of them worked. How can we now return this for repair or exchange?

I think the device is faulty

[David_V_Intel]

Hello 3000022654211.5633436595735464E12,

Thank you for your response.

In order to place a warranty claim, you will need to do it via phone, chat or online service request. Please refer to the link below: 

https://www.intel.com/content/www/us/en/support/contact-support.html#@4

Now, make sure to have the Serial Number and the SA number handy so you can check the warranty. You can check the warranty in the link below: 

https://supporttickets.intel.com/warrantyinfo

If you purchased the unit not long ago and it's out of warranty, you can provide a proof of purchase including the date when it was purchased in order to request a fix in the warranty expiration, you need to provide this to the agent assisting you with the warranty.

I hope this helps.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[BHarp7]

I also tried to do a BIOS update but the .bio file would not come up. I could see the USB drive but its not seeing the file Tell Dunkin

[AlHill]

What is the model number of your Compute Stick?

Doc