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JWalc
Beginner
869 Views

I installed a new compute stick that does not work. Will not boot. I have it connected to HDMI # 2 (which is known to work) and the TV says there is no signal. The unit is pulled in to an outlet, the power light is on and no other devices are conn...

I installed a new compute stick that does not work. Will not boot. I have it connected to HDMI # 2 (which is known to work) and the TV says there is no signal. The unit is pulled in to an outlet, the power light is on and no other devices are connected. I have turned on and off several times but still the unit will not boot.

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EstebanA_C_Intel
Employee
39 Views

Hello, JimWalcott:

Thank you for contacting the Intel Communities.

- If you are able to, please test is with a different power cable, it could be done with an USB cable and a phone charger.

- If possible, test it in a different display (TV/Monitor).

- You could also perform a BIOS recovery, instructions here: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html Intel® Compute Stick BIOS Recovery Instructions

In the scenario where you are not able to boot the system after following the steps above, my recommendation would be to request a replacement with the place of purchase, if within the first 30 days after the date of purchase.

If more, you can check it with Intel Customer Support:

Regards,

Esteban C

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