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SRusk
Beginner
1,401 Views

Intel Compute Stick & No Touch Screen function

I recently bought a compute stick to run our digital signage at our district. I have the firewire to USB plugged in for touch screen capabilities, and have loaded drivers, but the touch screen function is not working. Is there something else that I need to do? I have the computer stick plugged in to an HP LD4200tm monitor.

Thank you!

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5 Replies
idata
Community Manager
77 Views

Hello metx3733,

 

 

I will be more than glad to assist you with your concern.

 

 

-Could you please provide me with the model of your Compute Stick?

 

-May I know your Operating System?

 

 

As soon as you reply I will continue working on the investigation of your case.

 

 

Best regards,

 

Angie
SRusk
Beginner
77 Views

Thanks Angie! I have the STK2m364CC model that is running Windows 10.

idata
Community Manager
77 Views

Hello metx3733,

 

 

Thanks for your reply.

 

 

I will continue the investigation of your concern.

 

 

As soon as I have further details I will inform you.

 

 

Best regards,

 

 

Angie
idata
Community Manager
77 Views

Hello metx3733,

 

 

In regard to your concern, could you please try the following steps, and please let me know the results for each:
  1. Please try to connect the screen to other device and confirm if the issue persists.
  2. This screen model HP LD4200tm, is not listed on the tested peripherals for your Intel® Compute Stick STK2m364CC. http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000017556.html Tested Peripherals for Intel® Compute Stick STK2m3W64CC, STK2mv64CC, and STK2m364CC
  3. Please contact HP and confirm if this screen has been tested with our NUC by them. http://support.hp.com/us-en/contact-hp HP Support Contact
Please let me know how it goes in order to further assist you if required.

 

 

Best regards,

 

Angie
idata
Community Manager
77 Views

Hello metz3733,

 

 

I was reviewing this thread and I was wondering if you were able to follow Angie's recommendations.

 

 

Please don't hesitate in replying to this post if you need further assistance.

 

 

Regards,

 

Juan Carlos
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