Community
cancel
Showing results for 
Search instead for 
Did you mean: 
idata
Community Manager
1,058 Views

Intel Stick STK1AW32SCR no display after BIOS update.

Hi,

Brand new Intel stick STK1AW32SCR. This has happened on two different sticks.

Unbox, hook up HDMI, keyboard, power with included power supply. Boot into the BIOS, check the settings, exit bios.

The system finishes updating and reboots into the initial windows install. Shutdown the system.

After a shutdown the system never displays anything again. It never wakes a monitor back up again regardless of monitor type, but the blue power light comes on.

On the second stick, the only difference is that I updated the BIOS to the latest (019) before booting into windows the first time. But the results are still the same.

Any hints would be appreciated since I can repeat this behaviour and I do not appear to be doing anything out of the ordinary here. And the sticks are no longer usable without a HDMI output.

Thanks.

Tags (1)
0 Kudos
3 Replies
EstebanA_C_Intel
Employee
28 Views

Hello, jonesd:

Thank you for contacting the Intel Communities.

I am sorry to hear that this has happened with your Intel® Compute Stick.

I would like to recommend you to perform a BIOS recovery to the version you attempted to update to.

Here you can find the instructions to perform this task: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

I look forward to your outcome with this.

Regards,

Esteban C

idata
Community Manager
28 Views

Hi,

There is no display output from either of the compute sticks, so I am unable to see the prompts for performing a BIOS recovery.

Why are the STK1AW32SCR sticks only displaying to the HDMI port on the first boot and then they stop?

EstebanA_C_Intel
Employee
28 Views

Hello, jonesd:

Thank you for your answer.

As per the troubleshooting done so far, I would like to recommend you to check with the place of purchase of your device to get a replacement (if within the first 30 days after the date of purchase).

If more than that, please contact Intel Customer Support at: http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Regards,

Esteban C