Intel compute stick no display

[Jrp987]

I have a compute stick running windows that recently gives no video

I have tried different cables and monitors with same results

Power cycle does not display the bios screen

Is it bricked?

Can it be revived?

[AndrewG_Intel]

Hello @Jrp987

Thank you for posting on the Intel® communities.

Could you please confirm the exact/full model of the Intel® Compute Stick?

Also, when did you purchase the device?

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

Yep missed your reply - sorry about that

Still dead - I'm not on site now and will get you the model later this week

Thanks for following up

[AndrewG_Intel]

Hello Jrp987

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Jrp987

Thank you for your response.

Ok no problem, we will wait for the confirmation of the model of the device.

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

I apologize for the delay, the model is STCK1A32WFCR and SN is (***removed due to privacy reasons***)

I look forward to hearing suggestions on how to get the video working on my device.

[n_scott_pearson]

If, when you connect power, the blue LED comes on and stays on, try holding the power button in until the blue LED turns off. Then, press the power button and wait. The Blue LED should light back up and POST should proceed. If the video is going to work, you should see the BIOS Splash screen appear.

If, when you connect power, the blue LED comes on but turns off after a short while (no more than, say, 15 seconds), then simply press the power button and wait. The blue LED should light back up and POST should proceed. If the video is going to work, you should see the BIOS Splash screen appear.

If neither scenario plays out, repeat until you get to the state where the blue LED has turned off. Then, press the power button, holding it in for a full three seconds, and then release. I do not remember if the FC version (which was the original) has BIOS Support for the Power Button Menu. If it does, then after a minute or so (give it five minutes just to be sure), you should see the Power Button Menu appear on the screen. If you do, use the F2 key to get into BIOS Setup. From there, you can reset the configuration.

If that doesn't work, repeat until you get to the state where the blue LED has turned off. Then, press power button until blue LED lights. Immediately, start hitting the F2 key on the attached keyboard. Hopefully, this will result in the screen initializing and the main BIOS Setup scene appearing.

Let us know what happens...

...S

[Jrp987]

Thank you, I'll give it try on the weekend and let you know what transpires

Thanks for your guidance

[AndrewG_Intel]

Hello Jrp987

We are checking this thread and we would like to know if you were able to try the steps recommended by

n_scott_pearson. If yes, what was the outcome of the steps? Does the issue still persist?

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

I was unable to go to the site last weekend and hope to get there Saturday

I will update with my progress

Thx for checking in

[AndrewG_Intel]

Hello Jrp987

Thank you for your response. Sure, no problem. We will be waiting for your feedback and following up next week if necessary.

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

I tried the steps above and unfortunately the screen never turned on

Should I get a BIOS Post Beep when the stick boots up?

[AndrewG_Intel]

Hello Jrp987

Thank you for your response.

We understand that you have tested with different cables and monitors with the same results. However, we would suggest testing by connecting directly to the TV/monitor and avoiding using a dongle/adapter/receiver/HDMI extender in case you haven't tried this yet. (If you haven't tried yet, you may also repeat the steps recommended by n_scott_pearson).

In addition, you may try the following basic steps just to make sure we cover all the possibilities:

1- Make sure you aren't trying to power the Intel® Compute Stick via a USB port on a TV or another device. Also, plug the Compute Stick directly into an AC outlet (if you're using a power strip) and test by connecting to a different AC outlet.

2- If possible, try another Compute Stick power adapter (if you have one).

3- If the device is able to get display from the Stick, you may try to reset BIOS to defaults:

1. Press F2 during boot to enter BIOS Setup.
2. Press F9 to restore BIOS factory default values.
3. Press F10 to save and exit BIOS Setup.

and as a final step to attempt, you may try a BIOS recovery (if you got display). Please refer to the BIOS Update and Recovery Instructions for Intel® Compute Sticks

If the problem persists or if you are still unable to get image on the monitor/TV, please kindly provide us with the date of purchase of the device:

Note:

In regards to your question "Should I get a BIOS Post Beep when the stick boots up?", we would like to inform you that the Stick doesn't emit beeps for this type of issue.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Jrp987

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

The stick was purchased many years ago and I assume out of warranty.

If you think it may be under warranty I can talk to our office manager to see if it can be located.

No beep was heard as you noted it won't.

I have connected directly from stick to the tv hdmi port with dongles in the path.

I tried a USB to vga adapter with no luck.

Ideas?

Thanks

[n_scott_pearson]

No, the warranty on these units was (IMHO) awfully short (1yr).
I can think of no additional steps that you could try. I will ask the validation folks that I know if they have any ideas and get back to you if so.
...S

[Jrp987]

I look forward to hearing from you

[MRoss5200]

Are you using the power adapter and cable that came with the stick? Do not run the stick power off the USB port on the monitor/TV you are using as it does not provide the correct power requirements.

These are way out of warranty so getting a replacement will be difficult. The button battery in these does not last very long so I would plug the stick in and let it sit powered off but plugged into the USB power adaptor for a few hours to see if it will power on again. Sometimes this will energize enough to allow the stick to power on again.

[AndrewG_Intel]

Hello Jrp987

We are checking this thread and we would like to know if you were able to try the latest recommendations provided by the community users?

Also, we would like to share the following information that depending on the region or country, the warranty for the Intel® Compute Stick STCK1A32WFC is "one year" or "two years". Please refer to this link for more details: Warranty Information for Intel® Compute Sticks.

Also, we understand that you tried:

• Connect directly from stick to the tv HDMI port with dongles in the path.
• Tried a USB to VGA adapter with no luck.

Just to make sure, did you try a straight-through connection (e.g. HDMI port on the Stick to HDMI port on the monitor/TV) with no dongles, no extenders, no adapters?

Best regards,

Andrew G.

Intel Customer Support Technician

[Jrp987]

I am using the power adapter and cable that came with the stick

Looks like I'm out of luck.

Thanks so much everyone for your help

[AndrewG_Intel]

Hello Jrp987

You are very welcome and thank you for your response.

We are sorry to know that the issue persists. It seems this is a hardware issue and we don't have additional suggestions to provide.

We will proceed to close this now from our side but we will leave the thread open in case any other users have additional suggestions.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician