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idata
Community Manager
2,577 Views

Intel computer stick loops 'The computer restarted unexpectedly or encountered an unexpected error'

I bought my intel computer stick (Model STCK1A32WFCR) last September. It works well until this week. It can not boot into windows.

I tried auto repair, reset PC and refresh PC. No method works. It keeps showing

'The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click 'OK' to restart the computer, and then restart the installation.'

What can I do? Can anyone help me? Thanks.

Tags (1)
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7 Replies
AlHill
Super User
354 Views

Just checking - Are you using the supplied power adapter for the stick?

Doc

idata
Community Manager
354 Views

Yes, I am using the original power adapter which comes together with this stick.

IUman
Honored Contributor II
354 Views

Hi,

This error is commonly caused by an interruption of the power supply such as power failure or pressing restart during the final stage of windows installation process.

Please try the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- Download BIOS Update [FCBYT10H.86A]

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Boards and Kits

After that is done reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1/10 Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

Please let me know if that can help you.

Best regards,

Ivan

idata
Community Manager
354 Views

Yeah, it works!

Thank you very much for your help!

IUman
Honored Contributor II
354 Views

You're very welcome and I'm glad that your system is now up and running

JCor
Beginner
354 Views

hello, I 'm faced to the same error installation. I followed the tutorial inanu d . when I run the bios recovery (F4) compute the stick s extinguished . J 'm the update of bios days FC0031 . And I still have the error message. m can to help?

IUman
Honored Contributor II
354 Views

Please try what I suggested above one more time and if it does not work you will need to request a replacement for the unit at the following link:

https://www-ssl.intel.com/content/www/us/en/support/contact-support.html Contact Support

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