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LHill_Intel
Moderator
24,044 Views

Issue with Windows 10 Autumn Update

Hi all,

In regards to the new issue with the Windows 10 Autumn Update, we are currently working with Microsoft to investigate this problem. It appears that this issue is happening on other computers too, not just the Intel Compute Stick. We have seen this to be caused by a couple of things:

- There is an SD card in the SD card slot (try again without it)

 

- There is not enough free storage space for the update process to complete. There may or may not be an error message telling you that. You can re-try the update and make sure there is an 8GB+ USB thumb drive connected (via a hub).

Of course, if you have already attempted the update and now the Compute Stick no longer works, the usual steps apply:

- Use F8 to attempt a Windows Recovery back to factory defaults.

 

- Try a BIOS recovery.

If those steps fail to bring the Compute Stick back to life, please contact https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us Intel Customer Support.

If you can get your Compute Stick back up and running (or if you have not yet received the automatic update), we suggest that you turn off the Windows 10 auto-update feature. See http://www.howtogeek.com/224471/how-to-prevent-windows-10-from-automatically-downloading-updates/ http://www.howtogeek.com/224471/how-to-prevent-windows-10-from-automatically-downloading-updates/.

You might want to keep an eye on this forum post at Microsoft: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/progress-installing-the-windows-1... Progress installing the Windows 10 November update stops responding at 44%. The most current information about this issue is likely to appear there.

We will post updates as we find out more.

Regards,

 

Intel Customer Support
Tags (1)
304 Replies
CKirk4
Novice
324 Views

After struggling since early last week and only yesterday succeeding to bring my Intel Compute Stick back to life I feel completely qualified to say that what you just wrote is not worth the bits stored on the Intel server somewhere. Quit parroting unsubstantiated theories. Heck, I am better at posing a theory than anyone who has never touched a compute stick. Have you yourself ever used the compute stick? Did you suffer the nonsense last week? Without first hand experience suffering this you should not post anything you "heard" from somebody at Microsoft who also never touched a Compute Stick. Nothing I've read by anyone here from Intel since this began has been at all useful. My ten year old daughter can give the same advice you guys suggest; none of it useful.

Having a very official sounding statement from Intel where you are just copying garbage you read that seemed plausible is worse than not responding at all. It just leads everyone in the wrong direction. Instead, get yourself an Intel Compute Stick and work with it and give us your first-person observations and solutions. Nobody here from Intel has done that since this debacle began. Instead we either have read of your sympathy, encouragement, hearsay, or just plainly bad advice and threats of losing our warranty coverage for taking necessary steps to un-brick the ICS. Thanks a lot.

Clearly Microsoft screwed this one. And by Sunday they retreated and yanked it. That sums it up. And yes it is possible to now recover a completely bricked ICS by using the Microsoft Media Creation Tool to make a USB drive that can either be used as a boot device or you can run the .exe if your Compute Stick still can run an operating system.

TYan3
New Contributor I
324 Views

Please let Microsoft know that installing freshly with the 10586/1511 iso does not work either. I often got stuck at 9%. 10240 iso works.

AKriz
New Contributor I
324 Views

Intel can take a 32GB Windows ICS from their storage right now, running Windows 8.1 for Bing, and use their own upgrade instructions to successfully upgrade to Windows 10 10240. Then apply the 10586 update to that fresh out of box, no SD card, 15GB+ room device and have it fail.

So I echo PlinkerCraig and say this whole thread is a waste of time, for your Intel clients and has no facts from Intel themselves. It's all vague and somewhat wrong information from the community to the cause if the issue, or a timely solution to those affected units.

Does the Microsoft Media Creation Tool and boot USB device install destroy the recovery partition? As it was stated by community mod that if you recovery via any other method than F8, it would void warranty.

Also the fact that you get it to install successfully and then have it hang 10-20 seconds after reaching the desktop, would indicate some other issue fundamentally.

TYan3
New Contributor I
324 Views

IIRC upgrading to windows 10 will destroy the recovery partition anyway, so the best practice is to make a recovery usb drive in control panel (which basically copies the content from the recovery partition). You know, recovery partition is never safe .

Seems like Microsoft is pulling 10586 away from MCT and Windows Update anyway. I guess they are aware of how much they have screwed up. Seriously, they should just have options to allow user to pick at least two latest build in the tool, or make the LTSB way in Windows 10 Enterprise their general policy. This whole "Windows as Service" is merely stupid catchphrase without pragmatic thinking.

COchi1
Novice
324 Views

How would you do a BIOS recovery? An update to Windows 10 destroys the recovery partition so F8 doesn't work.

I don't see any option on the BIOS (F2).

LHill_Intel
Moderator
324 Views

Hi Jangita,

BIOS recovery instructions are here - http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm Intel® Compute Stick — BIOS Recovery Instructions

All,

In my original post, I did not mean to imply that what we saw with SD cards and lack of storage space was the complete cause of this problem; just that in our testing, we saw these items did in fact make units fail. Certainly there is more to the story here.

MGerm2
Novice
324 Views

Intel Stick Windows 8.1

Windows 10 install from usb hub not work with bios v. 24 v. 27 v.30 v. 31

Windows 10 install from usb hub not work withot sd card in the slot

Windows 10 fresh install stuck at 9%

Windows 10 install if completed is unusable

Windows 10 install update the recovery partition and the F8 to recovery will not work anymore

Windows 10 install in my stick deleted all partition so the restore is only possible from image of disk created previously the first start. ;-)

My question: to resolve the trouble of bricked stick why Intel not releasing image of preinstalled disk software? Uefi bios have the windows serial and not the image disk?!?!

I'm very disappointed

(sorry for my bad italian english)

;-)

TYan3
New Contributor I
324 Views

I don't think Microsoft allows any vendor to release an ISO of Windows 8.1 with Bing. Not to mention that users could have backup their recovery partition by creating a recovery thumb drive (builtin Windows feature).

MGerm2
Novice
324 Views

Ok. But the official iso can be downloaded from Microsoft servers. Why the releasing image is a trouble? And the F8 not functional after the upgrade fail? And the problems of brick of the users who has purchased the Stick? Microsoft and Intel replacing immediately the stick to the users?

MGerm2
Novice
324 Views

I have the restore image created with Windows 8.1 on a usb key. But the F8 function present at boot screen is not functional after the official restore. I can't know other hidden future trouble related to this Win10 install fail. Releasing the original image which install only on the sticks is a great service to the users and their credit for buying this product and not a Raspberry (for example)

TYan3
New Contributor I
324 Views

Because Windows 8.1 with Bing is special? Does Microsoft ever need a reason for things like this :P?

If you have created a recovery thunb drive with the Windows 8.1 with Bing esd/wim copied to it, you don't have to use F8 for it. You should be able to boot it like normal uefi bootable drive and use "system reset" in the advance option. There's a chance you need to clean the drive with diskpart first though.

MGerm2
Novice
324 Views

Without a entirely disk image is not possible the restore if the stick has no partition present. The restore say "non posso continuare perchè manca una partizione necessaria". Instruction for restoring the F8 functionality?

TYan3
New Contributor I
324 Views

As I've said, you have to had tick the box to copy the image to the recovery drive, otherwise it's almost useless.

If you're sure that that the image was copied (so around 3-4 GB is used instead of around 0.5-1GB), make sure you pick the "system reset" in "advanced option" equivalence in your language. Also try to clean the drive with diskpart first to make sure it does not look for recovery partition on the eMMC (I don't recall if this is necessary though).

TYan3
New Contributor I
324 Views

Do NOT use F8 if you want to use the recovery drive instead of the partition which no longer has the image. Just boot it as a UEFI-bootable thumb drive.

TYan3
New Contributor I
324 Views

MGerm2
Novice
324 Views

I have restored the stick with windows 8.1 but without support of Intel or Microsoft .............

MGerm2
Novice
324 Views

F8 not working after pushing that box

TYan3
New Contributor I
324 Views

Resetting the PC successfully with the self-made recovery drive should create a new recovery partition on the eMMC with the image copied back to it.

So you should be able to reset the PC again later without the drive, although I think one should keep the drive untouched.

"System Recovery" in "Advanced Options" NEVER worked AFAIK btw:

http://2.bp.blogspot.com/-T0lBvfPx-5c/VC2rBu1Vc2I/AAAAAAAADT8/4i49RRyIFNg/s1600/4.png http://2.bp.blogspot.com/-T0lBvfPx-5c/VC2rBu1Vc2I/AAAAAAAADT8/4i49RRyIFNg/s1600/4.png

http://cdn5.howtogeek.com/wp-content/uploads/2013/07/restore-system-image-on-windows-8.1.png http://cdn5.howtogeek.com/wp-content/uploads/2013/07/restore-system-image-on-windows-8.1.png

NHass5
New Contributor I
324 Views

Issues with the November th2 update are more serious for some devices than just removing an sdcard or storage space.

I tried all tricks in the book to force install the update,

The last being using an admin deployment image.

Here, we get at the post install settings phase, like a Win To Go USB. It gets stuck in the end, and can only boot successfully in safe mode.

In normal mode, it will hang eventually and freeze.

On the other hand, a Win To Go Enterprise USB stick will work, so for someone desperate to get 10586 working on the stick, you can do it through this route, though you need access to a Win 10 Enterprise workstation to generate a USB Win To Go stick.

In conclusion:

The problem is at the post install settings phase, this is where it should be looked into.

PS - since a Win 2 Go Enterprise stick works, Microsoft needs to look into why and use that to fix the post install handling setting of normal installs to hard disks.