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KMODE_EXCEPTION_NOT_HANDLED with Vizio TV

SHold2
Beginner
‎06-02-2016 10:34 AM
2,132 Views

I get a KMODE_EXCEPTION_NOT_HANDLED (ks.sys) and then the boot loop with a Vizio E3D420VX TV - device works fine on "regular" computer monitors. Device is BOXSTK1AW32SC version H93326-100

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idata
Employee
‎06-06-2016 04:41 PM
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Hi Stuholden,

 

 

I suggest you to change the resolution on your TV Manually, Please let me know if it helps.

 

Also you can check in this link the Related Support Videos, the third one is about No signal screen.

 

http://www.vizio.com/e3d420vx.html http://www.vizio.com/e3d420vx.html

 

 

Regards,

 

Hellen.

 

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SHold2
Beginner
‎06-07-2016 08:08 AM
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In response to idata

Hi,

I cannot find an option on the TV to change the resolution.

Let me list what does work:

I see the Intel Compute Stick start-up screen with the function key options 5-6 times during attempted boots.

When the windows boot fails, I see the Windows 10 blue background screens with the various repair options.

I have a Sabrent USB display adapter, if I connect the TV via this adapter then Windows boots fine. If I then connect the running compute stick to the TV with its HDMI connector then the compute stick works with the TV.

Finally - if I let the computer stick boot and then connect it to the TV it works!

Regards

Stuart

In response to idata
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SHold2
Beginner
‎06-07-2016 02:02 PM
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In response to SHold2

Hi,

I tried Zoom conferencing and found there is no sound going on the TV HDMI interface - the only sound option is "Intel SST Audio Device (WDM)" I checked Device Manager and all devices are OK with drivers loaded.

Stuart

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idata
Employee
‎06-14-2016 06:56 AM
582 Views
In response to SHold2

Hi Stuholden,

 

 

Have you tested with both HDMI ports?

 

What OS are you using with the Intel® Compute Stick?

 

What is your current BIOS version?

 

 

I suggest you run all Windows® update and load defaults in the BIOS. This could be a compatibility issue but you can also check in this list of tested peripherals: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000017555.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000017555.html

 

 

Regards,

 

Hellen.

 

In response to SHold2
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idata
Employee
‎06-22-2016 06:03 PM
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In response to SHold2

Hi Stuholden,

 

 

I was checking this thread and I would like to know if there is any update regarding the information requested previously.

 

 

Regards,

 

Hellen.

 

In response to SHold2
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