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GanWi
Beginner
541 Views

My 1A2WFC does not recognize Bluetooth devices!!

Just finished a "Refresh" on my 1A32WFC. Have new (in the box) Logitech Bluetooth keyboard & mouse (MK345). The green light

flashes on the mouse, so I figure it is working. The Bluetooth is ON.

Setting up Bluetooth - it quickly finds my Roku box which is over 10 feet away. After a long wait, it finds "Unknown" and a

little while later finds "AVI-On"

 

Selecting the Unknown item, the message appears,"This did not work. Please try again"

 

Please suggest solution - -near to using hammer on Compute Stick !

 

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7 Replies
LeonWaksman
Super User
274 Views

The MK345 set is not connecting trough Compute Stick on board bluetooth radio. It uses Logitech Unified Receiver, which you should insert into USB port on Your Compute Stick. This Unified Receiver is included in the box with the keyboard and mouse. See how does it looks: https://www.amazon.com/Logitech-910-005235-USB-Unifying-Receiver/dp/B072JW9LT8 . So, find the receiver MK345 box and insert it into USB slot.

 

Leon

 

n_scott_pearson
Super User Retired Employee
274 Views

Leon is correct; while this keyboard/mouse uses a 2.4GHz wireless signal, this is not a Bluetooth signal. You need to insert the dongle for this keyboard/mouse combination.

 

Other than that, this would be an expensive stress reliever...😜

...S

GanWi
Beginner
274 Views

Thank you Gentlemen,

Sure wish I had known that before. I bought the Logitech without the dongle because the Compute Stick has Bluetooth capability.

Why in the world would they sell the set without the dongle if their product is not Bluetooth?

I have already ordered a dongle as a separate item, figuring that I would use the MK345 on another computer.

Sure hope the one I ordered will SEE the logitech pair.

Thinking that it may not, since from what you say the Logitech pair are not "traditional" Bluetooth devices.

 

Thanks for the education . .

 

RipVvan Winkle

LeonWaksman
Super User
274 Views

I'm surprised that the set is available without the dongle. Any way the USB dongle is much more suitable for use with the Compute Stick or Intel NUC products, since the Bluetooth support is not available in boot process and is available only in Windows. So, with dongle you will be able to use keyboard and mouse during boot and for example enter Bios settings. In Bios you will be able to use the mouse.

 

Leon

 

 

 

GanWi
Beginner
274 Views

Thank you for the education. Obviously this is my first experience with

Bluetooth and Logitech.

 

I have already ordered a replacement Logitech dongle from Amazon.

Maybe by Friday I will have solved my problem and added another page

to my education.

 

Merry Christmas . . .

 

Rip Van Winkle

n_scott_pearson
Super User Retired Employee
274 Views

Once the dongle arrives, you will need to run a tool in order to train the dongle to work with this keyboard and mouse. Logitech has a program, called Logitech Unifying Software, that you use to train these dongles. You can download it form the Logitech site here: https://support.logi.com/hc/en-us/articles/360025297913.

 

Hope this helps,

...S

 

P.S. There *should* have been a dongle in your keyboard/mouse packaging. I would look again. The advantage of this particular dongle is that it will already be trained for your particular keyboard and mouse.

GanWi
Beginner
274 Views

THANK YOU !!!!

You were right- The package with my keyboard and mouse was sort of crumpled in the mail.

Luckily I saved the box. Looking through some of packing materials, I saw a LITTLE piece,

about the size of my thumb nail.

 

When I plugged that it - didn't have to do anything else - it automatically and instantly

connected with the mouse and keyboard.

 

Just a note: I upgraded my Compute Stick to Windows 10. There is not much space left

on the 'hard drive'. but it works just great. For storage I installed a 128GB Micro chip. This

is not my primary computer. It is mainly a toy my son gave me.

 

Thank you for your help and education.

 

Rip

 

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