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My STK2mv64CC freezes after random amount of time

Anybody know why my compute stick (/community/tech/compute-stick/content?filterID=contentstatus%5Bpublished%5D~category%5B4-compute-stick-stk2m3w64cc-stk2mv64cc-stk2m364cc%5D STK2mv64CC) would freeze? It boots up, works for a while then freezes (I think it hangs). Only a reboot resolves it. Sometimes it lasts for an hour, sometimes a couple of days. I just got this from the Intel EPP site. Do I need to return/get a new one?

Thanks,

-steve-

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Community Manager
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Hello pfeif

 

 

Thank you for joining the community.

 

 

I see that you have been having freezing problems with the Intel® compute stick, allow me to help you with the inquiries.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Could you provide me with a screenshot of the Windows event viewer showing the error reported at the time of the system freeze? To access the Windows event viewer type event viewer on the Windows search, search on event viewer> custom views> administrative events.

 

 

Regards,

 

Leonardo C.

 

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attached is the scan. It will be impossible to give you the screenshot you have requested as this machine is running Linux. Often it freezes after screenblank turns on as well.

thanks,

-steve-

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Community Manager
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Hello pfeif

 

 

Thank you for your response.

 

 

Allow me to share with you that the Intel® Intel® Compute Stick STK2mv64CC has not been validated with the current Operating system that you are running, please refer to the following link for reference https://www.intel.com/content/www/us/en/support/articles/000005899/mini-pcs/intel-compute-sticks.htm... https://www.intel.com/content/www/us/en/support/articles/000005899/mini-pcs/intel-compute-sticks.htm....

 

 

Intel does not test and validates Intel® Compute Stick on Linux, however, we know that a lot of Compute Stick owners are using it successfully on many different Linux distros.

 

 

Intel suggests you check your Linux distro's website and forums at https://www.linux.com/forum https://www.linux.com/forum for peer assistance with this issue.

 

 

Best Regards,

 

Leonardo C.

 

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I've since, returned my compute stick for a new one. And then learned from various web searches that there is some problem with the power management in linux on many mini-pc's. I'd like more in-depth information on this problem, and help with possible solutions. Specifically for Ubuntu 18.04. Anybody else seeing problems and has some kind of solution?

Thanks,

-steve-

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Innovator
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Encountering same issue running Ubuntu 16.04.6. I wonder if power is just being diverted away from the USB port to the processor and it's not really frozen.

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