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Beginner
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Network problems with m5 compute stick

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I bought one of the m5 compute sticks from an ebay seller and installed windows 10 on it.

I was unable to get it to connect on the 5GHz band with a netgear AC1750 R6400 router, but it'd connect on 2.4GHz. I was able to get it to connect to an Onhub router, but the connection was unreliable. Web pages wouldn't come up and windows update checking took four hours.

After spending a few days tinkering with it, I returned it to the seller as defective. Dude is a real jerk and didn't want to take it back and now wants to withhold part of the refund. He said that it didn't work when he got it back but after he changed the Roaming Aggressiveness setting to '1' it worked.

I don't see anyone else reporting this problem or needing to change low level driver settings to make the product work.

Whats the take from the experts? Something wrong with it or does everyone except me know they have to change that setting for the stick to make a network connection?

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Community Manager
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Hello cfbcfb,

 

 

Thank you for contacting the Intel community.

 

 

We have tested this unit and it connects without problem.

 

 

We recommend using http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005799.html channel bonding in the 5 GHz band. We recommend using channel bonding because of the limited available non-overlapping channels in the 2.4 GHz band.

 

 

If you keep having issues try to get a replacement from Intel, you can submit a request here:

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @4 http://www.intel.com/content/www/us/en/support/contact-support.html# @4

 

You can create an online service request or you can contact Intel via chat support.

 

 

 

Best regards,

 

 

 

Ivan U.

 

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8 Replies
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Super User Retired Employee
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Well, all I can say is my CC m3 and CC m5 Compute Sticks all connected to 5GHz immediately, without intervention, without settings changes and without issue. I have similar (D-Link DIR-865L AC-1750) Router. Both say their connect speed is 866.7 Mbps.

...S

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Beginner
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Thanks Scott. I have tons of devices and haven't had many networking issues. I wanted to see if the problem was endemic of the compute sticks or the 8260 wifi. I can't really find anything about people having routine issues with it or requiring that setting to be adjusted down to one to make the device work.

The device and router are 10' away from each other in the same room with line of sight. I don't have any neighbors close enough to give me any interference on the 5GHz band.

I also stuck two different AC USB adapters (netgear and tp-link) into the stick and those connected and ran just fine. I tried both Linux and Windows 10 with the same result of the 8260 internal Wifi not working and external sticks working okay.

Windows 10 was updated to current and I had the latest Intel driver for the 8260 installed, along with the latest bios and other drivers, installed with the intel driver update tool.

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Community Manager
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Hello cfbcfb,

 

 

Thank you for contacting the Intel community.

 

 

We have tested this unit and it connects without problem.

 

 

We recommend using http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005799.html channel bonding in the 5 GHz band. We recommend using channel bonding because of the limited available non-overlapping channels in the 2.4 GHz band.

 

 

If you keep having issues try to get a replacement from Intel, you can submit a request here:

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @4 http://www.intel.com/content/www/us/en/support/contact-support.html# @4

 

You can create an online service request or you can contact Intel via chat support.

 

 

 

Best regards,

 

 

 

Ivan U.

 

View solution in original post

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Super User Retired Employee
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Tom,

Well, if the issue is anything "endemic" to/with the 8260, I haven't heard anything. You could post a query in the Wireless Networking support forum and see if the experts there have seen any (similar) issues with the 8260...

Overall, I avoid eBay like the plague...

...S

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Beginner
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I did put a post there, to get this from either end...device or wireless tech.

I quit selling on ebay as its really a huge hassle these days, but this is the first time I had a big seller problem. Most of the problem is the guy not understanding ebay rules about returns and defective products. He's determined to make it look non defective and my "fault" for not configuring the device correctly.

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Community Manager
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Hello cfbcfb,

 

 

As I have mentioned above, if you continue to have problems you can request a replacement from Intel at the link I posted above.

 

 

 

Best regards,

 

 

 

Ivan U.
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Beginner
35 Views

Thanks Ivan! And thanks to everyone for some confirmation.

Ebay decided I should get all of my money back. Woo hoo!

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Highlighted
Community Manager
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I'm glad that you will get the money back and if you need anything else please let me know and I will be more than glad to assist you.

 

 

 

Best wishes,

 

 

 

Ivan U.

 

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