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idata
Community Manager
3,065 Views

No fan, hot stick - STCK1A32WFC

Brand new device. Installed Windows 10 Pro 32 bit.

Noticed with this device, and others, the fan never turns on.

BIOS is up-to-date, so don't suggest it as a solution. I've done the BIOS and reinstalled Windows 10 Pro 32bit twice.

Is there a way to manually turn the fan on?

We have 12 of these sticks and cannot keep them on for long periods of time (for displays).

They always shutdown on their own or appear to freeze. My guess is they're getting hot and the fans do not work. I've placed them below the TV to avoid high temps, but the stick still gets hot.

Suggestions?

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10 Replies
idata
Community Manager
646 Views

Hi elliotts,

 

I am sorry to hear you are having issues with the Intel® Compute Stick STCK1A32WFC.

A recommendation would be to perform a BIOS recovery, with the recovery you will get all the updates that have been released so far. The recovery would be to be performed to 0031.

Here the instructions: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html

 

If the problem persists, please contact us over the Phone or chat to check warranty options.

 

Contact information:

North America: Phone Number: 1-916-377-7000

 

Business Hours:

 

Monday - Friday

 

7:00 AM to 5:00 PM (Pacific Time)

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

To get chat support: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb

Hope you can get this fixed at the soonest :)

 

Thanks,

 

Esteban C
idata
Community Manager
646 Views

Convinced this is an automated response. The bios is up-to-date. I've mentioned so in the post.

n_scott_pearson
Super User Retired Employee
646 Views

I am not positive for the FC units (mine isn't working right now), but in my CC unit, you can configure the fan in BIOS into one of two modes: M1 (fan is off until needed and will then speed up based upon temperature) or M2 (fan is always on at slowest speed and will speed based upon temperature).

Hope this helps,

...S

DeanG
New Contributor I
646 Views

elliotts wrote:

Convinced this is an automated response. The bios is up-to-date. I've mentioned so in the post.

A "BIOS recovery" (in Intel terminology) is not the same as "install the current BIOS". See the link in the message you replied to. For one thing, a "BIOS recovery" not only replaces the BIOS from a different file, using a different procedure, but it also clears almost all of the BIOS settings.

idata
Community Manager
646 Views

Hello elliotts,

The recovery mode is different from a BIOS update, with the recovery option, all previous updates are installed on the system which is why I was recommending it as a troubleshooting step.

Please try it out, if the system behaves the same way, please give us a call or start a chat session to check warranty options.

Regards,

 

Esteban C
n_scott_pearson
Super User Retired Employee
646 Views

Dean is not completely correct; the recovery process may (read: does not always; it depends upon the nature of the BIOS updates included), clear some or all of the BIOS configuration parameters. This is why I always recommend that, immediately after installing *any* BIOS update (via the recovery method or not), you should always enter BIOS Setup (or Visual BIOS, depending upon your product) and use F9 to restore the BIOS configuration completely to defaults. Then, make only the configuration changes that are absolutely necessary to get your O/S booting and running cleanly (this is mostly the simple things, like correct boot order). Oh, and don't forget to save the configuration as you exit BIOS Setup.

Hope this helps,

...S

n_scott_pearson
Super User Retired Employee
646 Views

I forgot to say, my main reason for this recommendation is to ensure that the BIOS Configuration is in a "known" state (no honest, I am not a control freak!)...

DeanG
New Contributor I
646 Views

I will add (as I was reminded yesterday by having to enter the 48-digit recovery key) that if you are running BitLocker, that you "suspend" it before you make any BIOS changes ...

idata
Community Manager
646 Views

Thank you for the input about this peers.

elliotts, have you been able to get this handled?

Regards,

 

Esteban C
idata
Community Manager
646 Views

Hello elliotts,

Just wanted to verify if you were able to reach us over the phone, chat or email.

Please let me know

Regards,

 

Esteban C
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