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No output over HDMI after Windows Update


I have a STK1AW32SC that I applied a Windows Update to (I don't recall which), and now have no output over the HDMI, rendering this stick kinda useless. Is there a way of remoting into it to do any kind of diagnosis? Or is this thing dead?

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4 Replies
Super User Retired Employee

When you power it on, do you see the​ BIOS splash screen? That is, do you only see the blank screen when Windows is starting?


There is no output whatsoever over HDMI. Displays that I plug into will recognize that SOMETHING is connected but show no signal.

Super User Retired Employee

Ok, that means the problem is occurring in the pre-boot (BIOS) state...


First thing to try is completely disconnecting the Intel Compute Stick (ICS) from all power and ground sources. Unplug *all* cables (Power, HDMI and USB) from the ICS, wait 5 minutes and then reconnect.


If that doesn't get it working, ensure that the ICS is powered off (in case Always-On is enabled) and then power back on by pressing and holding the power button down for a full 3 seconds. This should result (within 10-15 seconds) in the display of the Power Button Menu, which will allow you reset the BIOS state (clear CMOS, etc.).


Hope this helps,


New Contributor I

First, try restarting your graphics driver:

Press Windows key + Ctrl + Shift + B


If that does not work...


Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available


If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager



Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.


You might need to update the display driver from the manufacturer of your computers website.


If you have an nVidia, AMD ATI video card or Intel HD graphics installed, you can download the latest drivers from their website.


First, determine what type of graphics you have installed.


Press Windows key + X

Click Device Manager

Expand Display adapters


Once you have determined the graphics driver, go the vendors website and search for the driver in the download section:


Intel - Downloads for Graphics Drivers - Drivers & Software - Intel

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.


Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.


Press Control + Alt + Delete

Click Sign out


At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

Continue to hold down the shift key while clicking Restart

Continue to hold down the shift key until the Advanced Recovery Options menu appears


Click Troubleshoot


Click Advanced options


Click Go back to the previous version of Windows


Windows Update might attempt to upgrade to Windows 10 1903 again.