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NNemb
Novice
1,863 Views

Not like a PC, it is a PC - Really ???

Why is the Support Team still Unresponsive several days after the Windows 10 Fall Update Issue (build 10586) affecting millions worldwide? Any Escalation Matrix for such issues, complaints, etc.?

With Windows 10, the line between mandatory & optional updates barely exists. The given update was automatically pushed/installed via Windows Update without any explicit end user choice and no clear definition of any potential risks or issues. Microsoft identifies machines/devices requiring updates based on a well defined hardware & software signature.

Periodic updates are absolutely necessary to guard against security vulnerabilities as well as proper functioning of various apps.

Intel cannot NULL the warranty just because they did NOT collaborate well enough with Microsoft regarding various compatibility & testing issues and the undesired release to the general public. Intel & Microsoft may blame each other - the end user suffers.

Intel's famous slogan regarding the Compute Stick " Not like a PC, it is a PC " has clearly backfired after the Windows 10 Fall Update (10.0.10586).

A PC can be formatted clean and reverted back to a working version immediately, if required - most Compute Stick users have been unable to do so after the auto update to build 10.0.10586.

Kindly advise.

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4 Replies
AKriz
New Contributor I
105 Views

I've read they've indicated only solution is warranty replacement. But I hope to get in early with that, before they just go no ... wait and don't replace anymore.

Miguel_C_Old
Employee
105 Views

Hi Navin Nembhani,

I understand your frustration; however, the issue is related to the license key of the operating system. The key is embedded on the compute stick and there are no Microsoft® rights to provide it with.

If you already upgraded the operating system to Windows® 10 using a different OS image. It is necessary to replace the unit.

Intel recommends to upgrade the operating system following the next steps.

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm Intel® Compute Stick STCK1A32WFC — Windows® 10 Upgrade Instructions

Regards,

 

Mike C
JSven2
Novice
105 Views

You may wish to try my approach described in /thread/92459 https://communities.intel.com/thread/92459

Miguel_C_Old
Employee
105 Views

Hi Buzzer,

Thank you for your update.

Please verify if you are using the latest BIOS version 0031. It is available in the link below.

 

https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC Downloads for Intel® Compute Stick STCK1A32WFC

Regards,

 

Mike C
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