Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CMori7
Beginner
462 Views

OS not working or sending to monitor BOXSTCK1A32WFCL

Purchased in May 2016, working fine plugged into HDMI of my TV until recently. Last night plugged in, blue light displayed powered on but message on monitor was "HDMI no imput" so seems the OS on stick is not running? i tried 2 other moniots and got the same result. TV worked fine when i plugged my laptop into it via HDMI. I looked at BIOS recovery webpage but nothing happens if i plug a USB into the Stick with the FC0040.cio file amd if it did i cant see it because nothing dispalys on monitor. How to solve?

https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm...

0 Kudos
12 Replies
LeonWaksman
Super User
75 Views

  1. Could be that disconnecting the CMOS battery and reconnecting it after 15 minutes, will solve your problem. Could be that the battery is depleted and you should replace it.
  2. Opening the Compute Stick however is not an easy task and damage can be made. The information in the following links may help you: https://www.tweaktown.com/reviews/7099/intel-compute-stick-stck1a32wfc-2gb-windows-8-1-review/index3... and https://www.youtube.com/watch?v=e3SE4-dGyT4
  3. Since, I assume, that your Compute Stick is not covered any more by warranty, it is up to you if you want to try this procedure.

 

Leon

 

CMori7
Beginner
75 Views

I cant image dead battery is issue given it was plugged in to wall outlet. I did unplug, turn off for 12 hours and still not work. Based on comments i saw on Amazon i am guessing that a Windows 10 OS update fail might be the problem. Not sure. But need advice beyond the battery.

LeonWaksman
Super User
75 Views

  1. It is right decision to wait for other advice. However, since your Compute Stick is among Discontinued Intel Products https://www.intel.com/content/www/us/en/support/discontinued-products.html , probably in short time your question will be moved to the Discontinued Products Forum and you will not have any support from Intel. Still you may have support from the forum members.
  2. As for your assumption that Windows 10 update might be the problem, I doubt that this is the problem. I understand from your post that you don't see the Intel Compute Stick logo which is generated by the Bios, before the O.S. even starts. So, I suspect that your NUC is not starting the boot process and this may be fixed by disconnecting/replacing the CMOS battery.

Regards

Leon

 

CMori7
Beginner
75 Views

any ideas on how to remove the cover? i read the webpage you sent but cant get cover off. i have a vice a good tools...

LeonWaksman
Super User
75 Views

That what I found here: https://www.edn.com/design/consumer/4461617/Teardown--Intel-s-Compute-Stick

"Simply wedging a thin flathead screwdriver between the two halves of the chassis and twisting it didn't suffice, but the thermal assistance of my heat gun did the trick to loosen the adhesive holding everything in place: "

I would start on the HDMI connector side.

 

Leon

 

LeonWaksman
Super User
75 Views

It may be interesting for you: https://forums.intel.com/s/feed/0D50P0000490OBUSA2

 

Leon

 

CMori7
Beginner
75 Views

the black thing is the battery, correct?

LeonWaksman
Super User
75 Views

  1. Yes, this the battery. Disconnect the battery from the board, by pulling out the plug.
  2. Power ON your Computer stick with battery disconnected. Check that you see video.
  3. Power Off the computer Stick and reconnect the Battery.
  4. Verify that you see video, and reassemble the stick.
  5. It is also good time to replace this battery.

Leon

 

CMori7
Beginner
75 Views

per attached image i tried your steps 1 and 2 on 3 monitors and they all said "no input". Any other ideas?

LeonWaksman
Super User
75 Views

I regret to say that I've no other ideas.

 

Leon

 

CMori7
Beginner
75 Views

what model number do you suggest i buy as a replacement?

LeonWaksman
Super User
75 Views

  1. I would rather not suggest a replacement. I think this forum is not place for this. It also depends on your needs and budged. You probably understand that there are newer models of Intel Compute Stick, however the same outdated model you have, you may buy for much lower price. https://www.intel.com/content/www/us/en/products/boards-kits/compute-stick.html
  2. An other (and more expensive) solution is to buy a NUC computer. https://www.intel.com/content/www/us/en/products/boards-kits/nuc.html

 

Leon

 

Reply