PC Compute Stick won't activate monitor after its turned back on

[JJim1]

Using PC Compute Stick STK1AW32SC running Win 10 Using a digital signage program. Been having real good success with these sticks although one stick won't reactivate the monitor when its turned back on otherwise running fine. I hate to ditch a perfectly good computer for what I think is a simple problem. I have updated the BIOS and drivers nothing seems to work. The community has similar problems but not the same as mine.

[idata]

Hello Taco,

Thank you for joining the Intel® Compute Stick community.

I would like to gather more information regarding this behavior, this will help to address this matter in the most accurate way so please provide the following;

• Provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report.
• What is the monitor model?
• What is the HDMI cable model you are using?
• Is the issue present when you put the Intel® Compute Stick in sleep mode?

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

[JJim1]

Hello

My TV is ChangChong Mod# LED32YC1600UA

HDMI Cable is the original cable the PC came with PN# 679716 and I also used an alt cable to trouble shoot Ingly HDMI X00145LS3V

and ran the PC report attached

[idata]

/thread/116989 Taco, thank you for that information.

Did you get the same results with the Ingly cable?

Please in the meantime update the following drivers;

• https://downloadcenter.intel.com/download/25730/System-on-a-Chip-SoC-Driver-Package-for-Intel-Compute-Stick-STK1AW32SC?product=91065 Download System-on-a-Chip (SoC) Driver Package for Intel® Compute Stick STK1AW32SC
• https://downloadcenter.intel.com/download/26182/Compute-Stick-Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK1AW32SC?product=91065 Download Intel® HD Graphics Driver for Intel® Compute Stick STK1AW32SC

Regards,

Amy C.

[JJim1]

Amy

Looks like the Drivers fixed the problem! I had thought I covered that but missed it.

Thanks for your help.

[idata]

/thread/116989 Taco, that is really good to hear! Hope you can enjoy your Intel® Compute Stick.

Regards,

Amy C.