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Beginner
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Periodic black screens for 2 seconds

I have a Intel Compute Stick (stk1aw32sc) that likes to do periodic black screens for 2 seconds at a time.

It gets worse when I play a Microsoft game that has daily challenges.

Is there any way to solve this issue?

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6 Replies
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Community Manager
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Hello DarkSamus

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

What is the model of the display and type of video connection? (if there is any video cable)

 

 

Regards,

 

Leonardo C.

 

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Beginner
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The TV is a Sony KDL-40EX600 and the Compute stick is connected by a 1 meter HDMI cable.

Thank you for helping me out.

I greatly appreciate it.

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Beginner
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Actually, my GF MAY have figured out the problem.

We are running the compute stick using a power board with 3.2 Amp output USB.

If she is correct that is not enough power to run it?

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Community Manager
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DarkSamus: We can try a BIOS update on the stick to the latest version 0040:

 

https://www.intel.com/content/www/us/en/support/articles/000006039/mini-pcs/intel-compute-sticks.htm...

 

https://downloadcenter.intel.com/download/27613/Compute-Stick-BIOS-Update-SCCHTAX5-86A-?product=9106...

 

 

Also we can try to re-install the chipset driver:

 

https://downloadcenter.intel.com/download/25730/System-on-a-Chip-SoC-Driver-Package-for-STK1AW32SC?p...

 

 

As well as the graphics driver:

 

https://downloadcenter.intel.com/download/26182/Intel-HD-Graphics-Driver-for-STK1AW32SC?product=9106...

 

 

In regard to your question, if you are referring to the power supply, based on the Technical Product Specifications of the stick, it uses a 5V 3A AC to DC power adapter so it should be enough, but we recommend to use the power supply that came with the stick, page 19:

 

https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/computestick/STK1AW32SC_STK1...

 

 

If you are not referring to the power supply, please provide the model of the power board.

 

 

Also, do you have the option to test a different HDMI cable?

 

Do you have the chance to use a different monitor/TV?

 

 

Regards,

 

Intel
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Beginner
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Completed all the above steps, problem is still there but not as severe.

I don't have another TV or HDMI cable to test with.

Honestly though, I am happy and will see what I can do to get an official power supply for my Compute Stick.

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Community Manager
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DarkSamus: Thank you very much for sharing those results. If you need further assistance on this matter please let us know.

 

 

Regards,

 

Intel
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