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CHepw
Beginner
889 Views

Problems installing win 10 onto compute stick

I have installed win 10 onto my compute stick but at the final screen to set name, account details, date and time i cant continue because the usb port isnt powering or detecting a mouse or keyboard, i had left the wifi dongle for the keyboard plugged in during the install, would that be the problem?

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3 Replies
EstebanA_C_Intel
Employee
38 Views

Hello, carlontour:

Thank you for contacting the Intel Communities.

I would like to know, is the keyboard or mouse wireless or wired?

Since a fresh install just has been done, chances are that drivers for a wireless keyboard and mouse dongle haven't been loaded.

Just to make sure, please test it with a wired keyboard and let us know if the issue persists.

Additionally, if you require any further information or support, feel free to contact us back.

Regards,

Esteban C

CHepw
Beginner
38 Views

Hello,

thanks for getting in touch, it was an upgrade from 8.1 to 10, the keyboard is wireless but i have tried both a wired mouse and keyboard but they do not power up or respond at all.

thanks in advance

EstebanA_C_Intel
Employee
38 Views

Hello, carlontour:

Thank you for your answer.

I would like to double check if you were following these instructions for this task.

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016164.html?wa... Windows® 10 Upgrade Instructions

I would also like to recommend you to follow the steps in troubleshooting.

Regards,

Esteban C