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CHepw
Beginner
1,035 Views

Problems with windows 10 on compute stick

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Hello,

I had win 8.1 working fine on my stick, I've done the upgrade and downloaded all the updates as I installed it but when it finished and went to the welcome to win 10 screen the usb no longer functions so i am unable to use a mouse or keyboard to continue,

but more worrying is that now I can't do a boot install from a usb or cd in order to fix the problem,

any help is great appreciated as I think win 10 has killed my pc stick

thanks

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IUman
Honored Contributor II
74 Views

Hello carlontour,

Thank you for joining the Intel communities.

Please try the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- Download BIOS Update [FCBYT10H.86A]

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

After that is done reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

If these troubleshooting work for you try upgrading to Windows 10 again, please follow the steps to upgrade to Windows 10 here:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016164.html?wa... Windows® 10 Upgrade Instructions

If those steps fail to bring the Compute Stick back to life, please contact https://customercare.intel.com/?lang=en-US Intel Customer Support.

Best wishes,

Ivan

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2 Replies
idata
Community Manager
74 Views

Hi! Did you read / follow the procedure posted by Intel, in support page?

IUman
Honored Contributor II
75 Views

Hello carlontour,

Thank you for joining the Intel communities.

Please try the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- Download BIOS Update [FCBYT10H.86A]

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

After that is done reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

If these troubleshooting work for you try upgrading to Windows 10 again, please follow the steps to upgrade to Windows 10 here:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016164.html?wa... Windows® 10 Upgrade Instructions

If those steps fail to bring the Compute Stick back to life, please contact https://customercare.intel.com/?lang=en-US Intel Customer Support.

Best wishes,

Ivan

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