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bross2
Beginner
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ST1a32WSC blue light of death

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Hello

Well my Compute Stick has finally given me the blue solid light of death. And having read a number of posts on here I can reassure you that (1) I've tried other monitors, leads and power supplies and (2) I have some deductive powers and can find no way of breathing life back in to the unit. There is no hdmi output. So I cannot try any of the standard remedies as there's no output to look at...

To say that I'm disappointed, after only 9 months of use, would be an understatement. Using it as part of my small business, it's failure is not insignificant. And what really irks is that this problem appears to be common - see the thread a while ago from the guy who returned 20 out of 30 of the units he bought. Ouch... If there was a way to hook in to up to a PC and force a BIOS update I'd willingly give that a go, but there isn't. Nor is there a secret button to factory reset. So it's bricked. And I'm peeved.

I have no receipt as this was a gift from my brother in law at Christmas but I've used it from new and it's got my data on it and I'd like it replaced please.

I live in Wellington, New Zealand, and the unit was bought from PB Tech in Dec 2016. Please can someone from Intel PM me to arrange a replacement.

Becky

serial. GESC61800H8T

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idata
Community Manager
85 Views

Hello beckyr,

 

 

Thank you for contacting the Intel community.

 

 

In order for you to request a warranty replacement, you can contact your local support group at the following link:

 

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

 

 

Best regards,

 

 

 

Ivan U.

 

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idata
Community Manager
86 Views

Hello beckyr,

 

 

Thank you for contacting the Intel community.

 

 

In order for you to request a warranty replacement, you can contact your local support group at the following link:

 

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

 

 

Best regards,

 

 

 

Ivan U.

 

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