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STCK1A32WFC can`t update bios via UEFI Shell, time/data at bios lost! Need help!

ANTIBIOTIK86
Beginner
2,729 Views

I have a problem with time and data at bios and I decided update bios to latest version via UEFI Shell according to your manual https://www.intel.com/content/www/us/en/support/articles/000030811/mini-pcs/intel-compute-sticks.htm... but I got problem: every time when I run flash-procedure I have error "Capsule update failure. Unable to query system capabilities"

IMG_20190415_104207.jpg

 

 

 

 

 

When I choose at bios OS Windows 8.1/10 I have another problem "Image type x64 is not supported by this IA32 Shell"

IMG_20190413_182735.jpg

 

 

 

 

Can you send me working version of flasher or bios? What keys uses to flash all BIOS blocks (like /p /b /n /k or -f)?

 

Another topic about date and time https://forums.intel.com/s/question/0D50P0000490T9ISAU/stck1a32wfc-timedate-lost?language=en_US

 

 

 

 

 

 

 

 

 

0 Kudos
36 Replies
LeonWaksman
Super User
933 Views

Hi @ANTIBIOTIK86​ ,

Please update your Bios using F7 method:

  1. Prepare USB stick fully formatted to FAT32 with Bios file FC0038.bio https://downloadcenter.intel.com/download/28070/BIOS-Update-FCBYT10H-86A-?product=86612 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows.
  2. Insert the USB with FC0038.bio file into USB slot on your Stick.
  3. Power ON your Stick and while you see the F2, F7, F10 menu, press F7 to enter the BIOS Flash Update tool.
  4. Select the USB device from the media list and press Enter.
  5. Select the FC0038.BIO file and press Enter.
  6. Confirm you want to update the BIOS by pressing Enter.
  7. Wait 2–5 minutes for the update to complete an restart the computer.

 

Leon

 

ANTIBIOTIK86
Beginner
933 Views

Hi LWAKSMAN ! Bios was updated yesterday via "BIOS Flash Update tool" but it`s wrong way for updating and did not solve the problem with time/data

 

Because some blocks and regions can`t be update via "BIOS Flash Update tool" and I have some problems after updating procedure, after I decided update BIOS via EFI Shell

LeonWaksman
Super User
933 Views
  1. In this case let's try update bios using bios recovery method (which is the most thorough update) https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm...
  2. Use the same FC0038.bio bios file stored on USB. Instead of pressing F7 key, press F4 key and the recovery should start.
  3. Once the recovery is completed, shut the computer OFF (long press on Power Button) and remove the Power Cord.
  4. Reconnect the Power Adapter and restart your computer.
  5. Enter bios and set bios setting to default. Press F9 (Y) and F10 (Y).

 

leon

 

ANTIBIOTIK86
Beginner
933 Views

It`s not working correctly, reflashed only main block and graphics

IMG_20190415_203009.jpg

LeonWaksman
Super User
933 Views

In this case try Bios Recovery from the Power Button Menu https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm... . In order to boot into Power Button Menu, press and hold the Power Button. Count 1001, 1002, 1003, 1004 and release the power Button. The Compute Stick should boot into Power button Menu.

 

Leon

 

ANTIBIOTIK86
Beginner
933 Views

My stick don't have F4 menu, only Power Button Menu, my screen from Power Button Menu, any ideas?😉

Oscar_A_Intel1
Employee
933 Views
Hello ANTIBIOTIK86, Thank you for posting on the Intel Community. In order to help you with the BIOS update, please let me know the BIOS version that you currently have on the compute stick. Regarding the error “Image type x64 is not supported by this IA32 Shell", the Intel® Compute Stick STCK1A32WFC only supports 32-bit based Operating Systems. There is only one command to update all BIOS blocks. “UefiFlash.efi XXX.BIO” according to the website you mentioned. Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
ANTIBIOTIK86
Beginner
933 Views

Latest 0038 https://downloadcenter.intel.com/ru/download/28070?product=86612 - was installed via bios flash tool, but if I use bios flash tool I can update only main block, I can`t update others blocks via this methodIMG_20190415_203009.jpg

Oscar_A_Intel1
Employee
933 Views
Hello ANTIBIOTIK86, Thank you for the update. Please provide the Intel® System Support Utility for Windows to perform our investigation and further assist you. Here's the download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Best regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
ANTIBIOTIK86
Beginner
933 Views

info.JPG 

Info from Intel® System Support Utility, maybe you send me 32-bit efiflasher?

ANTIBIOTIK86
Beginner
933 Views
ANTIBIOTIK86
Beginner
933 Views
Oscar_A_Intel1
Employee
933 Views
Hello ANTIBIOTIK86, Thank you for the information provided. Just to confirm, did you have the USB flash driver formatted as FAT32 when trying to perform the UEFI BIOS update? Also, please allow us some time in order to investigate the behavior you're experiencing. Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
ANTIBIOTIK86
Beginner
933 Views

only FAT32, maybe 16Gb is too large drive and should try with 1-2Gb flash drive? I check it tomorrow

ANTIBIOTIK86
Beginner
933 Views

I`ve checked it today with 1Gb drive and have the same problems

Oscar_A_Intel1
Employee
933 Views
Hello ANTIBIOTIK86, Thank you for the updates. We are still investigating, it seems that we are having the same behavior. I'll be posting back as soon as I have the outcome. Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
Ronny_G_Intel
Moderator
935 Views
Hi everyone, UEFI update is not supported on STCK1A32WFCL. It is/was on Intel Download Center by mistake and we are in the process of removing it. I apologize for any inconvenience we may have caused. Regards, Ronny G
ANTIBIOTIK86
Beginner
935 Views

So how I can correctly update all blocks at bios? Why Intel can`t make flasher for this device- it`s difficult? 😀 😀 😀

 

Intel made device but did not make flasher for it - it`s normal ?😀 😀

LeonWaksman
Super User
551 Views

Hi Ronny,

  1. Bios can't be updated any more on this Compute Stick?
  2. Bios can't be recover neither?
  3. If the answer for para.1 and 2. is positive, you need also update the Technical Product Specification. BTW, this is the first computer I now, that in case of Bios corruption it can't be recovered any more.
  4. This lack of capability to update/recover Bios is specific for this model only or same situation for all/other Compute Stick?

 

Regards

Leon

 

ANTIBIOTIK86
Beginner
551 Views

Only time-setting not saved, another settings keep correctly, stick was buyed in august 2016 and 2 years later I have this problem. New versions of bios did not help

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