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RRobe13
Novice
2,602 Views

STK1AW32SC NO SOUND

My STK1A32SC was working fine until a WIN 10 update!

Then my sound stopped working!

Device manager didn't have any sound devices listed!

No Speaker Symbol in Task Bar!

I downloaded the STK update package from the Intel Site!

Rebooted & behold! The speaker Symbol Was there!

AHG! Still no sound!

Went into Device Manager & sound was in both required listings!

I am really frustrated, have been working on this for a week!

I have been in computers before there was computer, so I know them very well!

What Next!

Tully

@

0 Kudos
5 Replies
idata
Community Manager
154 Views

Triton: Thank you very much for contacting the Intel® Compute Stick communities. We are sorry to hear the unit is not working properly.

 

 

In order to try to fix this problem, we can try to re-install the System-on-a-Chip driver:

 

https://downloadcenter.intel.com/download/26190/Compute-Stick-System-on-a-Chip-SOC-Driver-Package-fo... https://downloadcenter.intel.com/download/26190/Compute-Stick-System-on-a-Chip-SOC-Driver-Package-fo...

 

 

Also, re-install the latest graphics driver, version 4624:

 

https://downloadcenter.intel.com/download/26176/Intel-HD-Graphics-Driver-for-Windows-10-and-Windows-... https://downloadcenter.intel.com/download/26176/Intel-HD-Graphics-Driver-for-Windows-10-and-Windows-...

 

 

And finally a BIOS update to the latest version which is 0037:

 

https://downloadcenter.intel.com/download/27156/BIOS-Update-SCCHTAX5-86A-?product=91064 https://downloadcenter.intel.com/download/27156/BIOS-Update-SCCHTAX5-86A-?product=91064

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
154 Views

Triton: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

SRous3
Beginner
154 Views

Hi

If i may.

I have the same issue after an update.

No sound.

I have try all your "fix", nothing seems work. (Except the BIOS, my stick is not compatible, i havbe never update my bios)

I still have no sound.

I cant go back because i have 0 image or restoration point :/

I guess i have to wait for an another update :/

Sorry for my english, i am French.

Pheelo

idata
Community Manager
154 Views

Hi Pheelo: No problem at all. If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

JKaun
Beginner
154 Views

I had exactly the same problem. I also had a similar problem with my Wi-Fi.

After reading the various posts on these topics I found that both problems fixed themselves after I restarted the Compute Stick 5 or 6 times.

However in the process I also tried the troubleshooting options available on the various Windows 10 Settings and I am not sure whether or not this was significant. It seems that the system takes various steps to attempt to fix itself but each of these steps requires a restart to take effect before the next corrective step and the completion of the whole repair process.

Hope this helps.

JohnK1