STK2M3W64CC Bluetooth Error 10

idata · ‎12-18-2016

On reboot I loose Bluetooth.

Device Manager reports, this device cannot start. (code 10); STATUS_DEVICE_POWER_FAILURE.

I have updated, installed and uninstalled the latest driver as well tried an earlier version.

Did a fresh install of Windows 10 and still have the same problem.

When I install the driver Bluetooth will work until I reboot the computer.

n_scott_pearson · ‎12-18-2016

Try the following:

Download the latest Wireless and Bluetooth drivers from the Intel Download Center (here: https://downloadcenter.intel.com/product/91980/Intel-Compute-Stick-STK2m3W64CC Downloads for Intel® Compute Stick STK2m3W64CC).
Uninstall the existing Wireless and Bluetooth drivers from the ICS.
Reboot (important!)
Install the downloaded drivers.

Hope this helps,

...S

idata · ‎12-18-2016

Followed your instructions and Bluetooth works until shut down.

On the next start up no Bluetooth and error code 10 in device manager.

Using driver 19.11.1639.649 now.

idata · ‎12-19-2016

N.Scott.Pearson, thanks you for your assistance.

To: SRCG

Hello SRCG,

After an extensive research, about your concern, I was able to find some additional steps that you will find useful (this information it is for Windows 10, from the official Microsoft website):

https://support.microsoft.com/en-us/kb/943104 "This device cannot start" Code 10 error in Device Manager in Windows (Troubleshooting)

Please try with the additional troubleshooting, and if the issue persists, you can also ask at https://support.microsoft.com/en-us Microsoft Support for additional assistance.

Please let me know your findings.

Regards,

Angie

idata · ‎12-21-2016

Checked the register per the Microsoft instructions and there no UpperFiltres or LowerFilters related to Bluetooth.

Bluetooth still showing error code 10 and not working unless I reload the driver every time I restart the computer.

idata · ‎12-22-2016

To all the collaborators, thanks for the assistance

To: SRCG

Hello SRCG,

Please try with this new Bluetooth driver that was released on 12/01/2016.

https://downloadcenter.intel.com/download/26112/Intel-Bluetooth-Technology-Based-Driver-for-Intel-Compute-Stick-STK2M3W64CC?product=91980 Intel Bluetooth* Technology-Based Driver for Intel® Compute Stick STK2M3W64CC

If the issue persists, please try with a latest Windows update.

Please let me know your findings.

Best regards,

Angie.

idata · ‎12-22-2016

I used the link to download the latest driver which is the same one I have been using and uninstalled it rebooted and reinstalled the most current driver and I am still getting the error code 10 in device manager when I restart the computer.

I have also reinstalled Windows twice and checked to make sure all updates are current.

idata · ‎12-23-2016

Hello SRCG,

In regard to your concern, I would like you to please try with one more steps.

Please try to install this latest BIOS version, and let me know if the issue persists:

https://downloadcenter.intel.com/download/26390/BIOS-Update-CCSKLm30-86A-?product=91980 BIOS Update [CCSKLm30.86A] (Version: 0045 (Latest) Date: 10/21/2016)

Hope I can hear from you soon.

Best regards,

Angie

idata · ‎12-23-2016

I had previously updated to BIOS 0045 but I flashed the BIOS again using 0045 and when I restarted the computer I was still getting error code 10 in Device Manager.

I then uninstalled the Bluetooth driver rebooted the computer and reinstalled the driver and it worked until I shut down and restarted the computer and again error code 10 in device manager and no BLUETOOTH.

idata · ‎01-03-2017

Hello SRCG,

In regard to your concern as one more step, please try with the BIOS recovery method.

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

Please let me know the results.

Hope I can hear from you soon.

Best regards,

Angie

idata · ‎01-09-2017

Hello SRCG,

I would like to know if the information provided to you was able to solve your concern?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to hearing from you.

Regards,

Angie.

idata · ‎01-11-2017

I flashed the BIOS several times and reloaded Windows 10 twice and still had issues with intermittent bluetooth.

I contacted Intel warranty and sent the Compute Stick in for replacement.

idata · ‎01-12-2017

Hello SRCG,

I am really sorry to hear that your issue still persists.

At this moment, since you have started a Warranty process I hope when you receive the replacement everything goes well.

If you have any further concern when you receive the replacement do not hesitate to use our /community/tech Intel Communities.

Regards,

Angie

TOng1 · ‎01-17-2017

I am having the same issue, it is very frustrated, I am quite surprised that it seems like Intel doesn't have the device with them to troubleshoot and rectify the problem.

idata · ‎01-19-2017

Hello OngTH,

I have sent a private message to you, in regard to your concern.

Best regards,

Angie

idata · ‎02-06-2017

Hello SRCG,

I was reviewing this thread and I was wondering if you were able to resolve the issue or if it still persists.

Please don't hesitate in replying to this post if you need further assistance.

Regards,

Juan Carlos

MMich47 · ‎02-06-2017

Hi,

I still have the Blue tooth problem on/off. sometimes it works, other times, I get the same error and Bluetooth does not work. each time this happens, I had to uninstall it under the device manager. rescan for devices, and it works again. but on reboot or when I turn on my compute stick the next time, the same error occurs again. other times, it does not occur.

I have already reinstalled windows 10 Pro clean. still the same problem.

all my device drivers are up to date. windows 10 also up to date.

idata · ‎02-07-2017

Hello mptan,

I am sorry to know you still have issues, can you please provide the following information?

BIOS version:

Bluetooth driver version and date:

OS version: (type "winver" in Cortana and press enter)

OS build:

Please also check the following drivers were installed before you installed the Bluetooth driver:

Intel® Chipset Device Software (must be the first driver to be installed after a fresh installation of the OS)

Intel® Management Engine Consumer Driver

Intel® Serial IO Driver

I am looking forward to hearing from you.

Regards,

Juan Carlos

MMich47 · ‎02-07-2017

Windows 10 Pro 64 bit

ver 10.0.14393 build 14393

Bios CCSKLm5v.86A.0044.2016.0909.1600, 9/9/16

BT ver 19.30.1648.920 12/2/16

idata · ‎02-07-2017

Hello mptan,

Thank you for the information.

Please check below the configuration I have tested:

Device: Intel® Compute Stick STK2m364CC

BIOS version: 0043

Bluetooth driver version: 19.00.1621.3340

Driver Date: 12/02/2016

OS: Windows 10 Home 64 Bit

OS Version 1607

OS Build: 14393.693

Process:

Ran Windows updates (updates were installed - device was restarted to complete updates)
I updated chipset driver
I updated Bluetooth driver
Restarted the device
Checked Bluetooth functionality (no issues)
Updated BIOS to version 0047.
Restarted the device to complete update.
Checked Bluetooth functionality (no issues).
Ran Windows updates (no updates available).
Checked Bluetooth functionality (no issues).

I hope you can follow previous steps, please also bear in mind that you are using BIOS version 0044.

Regards,

Juan Carlos

MMich47 · ‎02-08-2017

did all the updates, bios to 47, wifi, chipset, and blue tooth. still, error is on/off.