Community
cancel
Showing results for 
Search instead for 
Did you mean: 
JJays
Beginner
1,897 Views

STK2M3W64CC and Windows Anniversary Update 1607

I cannot install the Windows Anniversary Update 1607 to my STK2M3W64CC.

It goes through the install fine then upon reboot it keeps crashind and rebooting over and over. I can install other Versions on Win 10 with no issues just not the anniversary update.

Tried doing via Windows update and a fresh install using the 1607 ISO with the same results. Bios is updated

Ideas?

Tags (1)
0 Kudos
7 Replies
n_scott_pearson
Super User Retired Employee
128 Views

Hhmmm, I had no issues upgrading to 1607 from within Windows on my SC (STKAW32SC) and CC (STK2M2W64CC) ICS units. In the case of the CC, I did this with the original BIOS (CC0019) installed (I hadn't bothered updating previously), but was able to go to BIOS CC0044 afterwards without issue.

The Anniversary update is installed as a Windows upgrade - which means that you need lots of free space on the System drive. Clean it up as much as possible before attempting to install it. Because of my past experience with Microsoft and Windows 10 bugs, I also make sure I don't have a SD card mounted during the upgrade process.

Hope this helps,

...S

JJays
Beginner
128 Views

I did it both as an upgrade and as a clean install from the ISO, both failed. Also have plenty of space. Maybe I will try downgrading the BIOS because I had updated it to the most current before attempting to upgrade

n_scott_pearson
Super User Retired Employee
128 Views

You may not be able to do that. The ME firmware changed and it cannot be downgraded...

lyoun3
Beginner
128 Views

Had an issue whereby during the update I would get a black screen and have those dots going round in circles (for hours). I had to manually force the shutdown and restart 3 times during the update. Even with 1607 installed things were really jerky - my wireless logitech keyboard mouse was not responding the way it should. I restarted the machine and again came across the black screen and have those dots going round in circles. I then did something out of the ordinary, restarted the machine without my wireless keyboard mouse connected to the stick. Things went smoothly to the homescreen - popped in the unifying usb connector and Windows 10 downloaded some files automatically. The key take out for me is to not have anything connected to the stick during the update process apart from the power supply. Maybe this will help for those upgrading to 1607. (STCK1A32WFCR Version 1607 OS Build 14393.321)

idata
Community Manager
128 Views

Hello Starr ,

 

I am sorry to hear you haven't been able to get the Anniversary update on your Intel® Compute Stick STK2m3W64CC

We haven't seen this behavior on the units here, my recommendation is to contact us over the

 

phone, chat or email to get this issue handled, it seems like a HW issue.

 

Here the contact information:

 

Phone support around the world:

 

North America: Phone Number: 1-916-377-7000

 

Business Hours:

 

Monday - Friday

 

7:00 AM to 5:00 PM (Pacific Time)

 

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

Chat or email support (chat is desired): http://intel.ly/29LZ0fn http://intel.ly/29LZ0fn

Hope you can get in touch with our support center.

 

Regards,

 

Esteban C
idata
Community Manager
128 Views

Hello Starr,

I was wondering, were you able to get in touch with our peers over the phone or chat?

Please let me know.

Regards,

 

Esteban C
idata
Community Manager
128 Views

Hello Starr,

In case you require any further support for this matter, please let me know.

Regards,

 

Esteban C
Reply