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Novice
4,066 Views

Serious Problem - Windows 10 Build 10586

My Device (Intel Compute Stick) received Windows 10 Fall Update (Build 10586) via Windows Update.

My Device keeps hanging either during or just after login.

I tried many recovery options which failed, hence, had to reset my device.

Now, I able to login via the Safe Mode ONLY - the version still shows as Windows 10.0.10586.

I am unable revert back to either ORIGINAL "Windows 8.1 with Bing" or "Windows 10.0.10240".

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20 Replies
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Beginner
55 Views

Same problem stick died after november update Windows 10

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Beginner
55 Views

Same problem. My PC is "down"

I can not also restart with a USB created for backup disaster recoverey

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Novice
55 Views

Mines dead too...

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Beginner
55 Views

Same problem, my compute stick i dead, any solution for intel?

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New Contributor I
55 Views

Me too, have read no solution yet and Intel only option to warranty replace device.

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Beginner
55 Views

Same here, and we have sold a few of these to customers as well. I have sent an email out to our partner rep, so hopefully there is something that comes back from him soon. The stick that we 'bricked' was factory loaded w/ 8.1 on it, upgraded to 10. (home x86)

We have tried numerous things including reloading the OS, with minor success, but all in all, the build basically soft bricks the compute sticks.

We just got a few brand new compute sticks in that came factory loaded w/ 10, and are attempting to update them, and will post back when we have more information.

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Novice
55 Views

I'm glad I'm not the only one who's got this issue. This is what I've tried so far.

During the update to Build 10586, installation will fail at various point. After reboot, it seem to be fine but it finally failed to a "Getting things Ready" after Win 10 is preparing my user profile.

Resetting the OS will hang at 95%. At this point, OS is NOT bootable even to safe mode. I have also updated to the latest BIOS.

I used Media Creation Tool to create a Win10 1511 installer on SDcard & Thumbdrive. Installing Win 10 1511 from scratch always fail during "Getting files ready...". The furthest I got was 74%. It makes no difference whether it's SDcard or Thumbdrive hooked up, internally or through a USB Hub. Result is always the same.

Thinking it's a eMMC module failure, I deleted ALL partitions and let Win 10 1511 recreate all System Reserved & Recovery partition automatically. Unfortunately it still failed at "Getting files ready...". I even got chkdsk to scan for bad sectors.

Searching online indicates the only way to recover at this point is to use the Original Win 8.1 with Bing system image to rewrite the file system. Unfortunately, I didn't create that. At this point, I've temporarily given up after rebooting and trying more than 50 times.

Since Win 10 1511 seem to be incompatible, what I'm thinking to try next, create a Win 10 Build 10240 installation on thumbdrive from my archived ISO. Try installing from there. Or Bittorent Win 8.1 system image but that, of course, is risky due to possibility of virus.

I may also try to full format the partition before installing in case of bad bits in the eMMC module.

Anyone here has better luck, please share. If it turns out to be a problem with BIOS/UEFI, can Intel please PM me the file so I can try? I'm hoping NOT to have to send it in.

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Novice
55 Views

in their help section for the ICS http://www.intel.com/p/en_US/support/category/bandk/stck1a32wfc/instl_confg http://www.intel.com/p/en_US/support/category/bandk/stck1a32wfc/instl_confg within section http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035618.htm Intel® Compute Stick STCK1A32WFC — Error: There Was a Problem Refreshing or Resetting Your PC in this they say about not being able to reset the stick...

If this problem occurs even when there is no SD card inserted, replace the Intel Compute Stick, either:

This applies to:

http://support.intel.com/support/motherboards/desktop/stck1a32wfc/ Intel® Compute Stick STCK1A32WFC

So called Amazon as purchased this on 29th Oct, and they are giving me a full refund.

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Beginner
55 Views

Same problem, just made a technical request to INTEL.

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Beginner
55 Views

Followed this procedure for resetting, in my PC was SD inserted.

After remove SD card the reset procedure "freeze" at 65 % and after 6 h is "running" without "end"...

Regards.

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Beginner
55 Views

FRIENDS, I resolved following these guidelines: http://www.paulscomputerservice.net/articles/article.php?ID=309 http://www.paulscomputerservice.net/articles/article.php?ID=309

Stay perfect. I'll leave with Windows 8.1. Regards.

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Moderator
55 Views

Hi Navin Nembhani et al.

I am sorry to hear that you are having issues with the Intel Compute Stick, sometimes the upgrade process may go wrong. I would like to check if you were able to resolve this issue?

Did you check on the URL previously provided http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035618.htm Intel® Compute Stick STCK1A32WFC — Error: There Was a Problem Refreshing or Resetting Your PC ?

Please let me know if you need anything help.

Regards,

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Beginner
55 Views

I have follow the procedure but on my PC Stick don 't work.

After about 5 minutes PC crash and restart continuously.

Regards

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Novice
55 Views

Hmm so the trick is to unplug everything. I wonder if it'll work for Build 10586 too.

Anyway I've downloaded Win8.1 with Bing & restored the ICS to factory condition. Now trying to find a Windows 10 Build 10240 ISO.

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Beginner
55 Views

Sorry, where you found ISO of Win8.1 with Bing ?

My italian version don't work...

Thanks

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Beginner
55 Views

Most problems with the update / upgrade are dealing with an outdated BIOS. Ensure the latest version. For me it's stuck after starting thereby remedied.

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Beginner
55 Views

I contacted INTEL and they replied that will going to replace the Stick.

Very fast reaction :-)

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Honored Contributor II
55 Views

Did anyone of you try an Operating System Recovery following the steps at the following link?

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035544.htm Intel® Compute Stick STCK1A32WFC — User Guide

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New Contributor I
55 Views

Yes, as the recovery partition now has the 10586 build. Result in a non working system.

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