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VAung
Beginner
4,972 Views

Stick can't boot after upgrading windows 10.

Hi Guys

I encountered issue on intel compute stick (windows version) after upgrading windows 10.

F8 key doesn't work, can't go to recovery partition and not able to refresh/ reset too.

Pls advice if anyone encountered same issue as me.

Thanks in advanced.

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54 Replies
VChee1
Beginner
243 Views

Same issue after I tried to upgrade to Windows 10 using Media Creation Tools, could not boot into my ICS, BSOD and not even going into Recovery..

KShea
Beginner
243 Views

I had the same problem, Windows support said to create a recovery USB of Windows 8.1 32 bit at:

http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

From what others have said you then want to make sure you've applied all Intel updates and then when you update to Windows 10 do not click run or save to the C: but rather to a USB stick.

KShea
Beginner
243 Views

You just have to have the Windows product key in order to recover Windows 8.1 32 bit. I didn't see it anywhere on the box or in the paperwork. I guess I'll have to contact Intel's support Monday.

VAung
Beginner
243 Views

All windows 8.1 product key is embedded in chip, you can dig it. but it won't work until you get into windows.

I contacted Intel support and waiting for their reply. Hope they can do something as stick came with one year warranty.

CNulp1
Beginner
243 Views

Recovery media is for 8.1 Core. Not Bing.

VAung
Beginner
243 Views

Let me tell you the end of story, Intel replied me today that upgrading window 10 avoid warranty and can't help the issue.

Wonder why they advertised windows 10 upgradable.

R.I.P My Intel Compute Stick...!!

AWebb2
Novice
243 Views

I had a similar issue when the installation was complete which seemed to resolve itself when I shut the Stick down completely i.e. held the power button for 5 seconds then restarted.

CNulp1
Beginner
243 Views

Same issue on the work stick. F8 menu porked as well.

Home stick upgraded.

JTail
Beginner
243 Views

Logged a case with Intel and received the following back:

Hi James,

Greetings from Intel® Customer Support! We are glad to be of service to

you! Thank you for contacting Intel® Customer Support, and giving us the

opportunity to be of service to you. We're sorry about the trouble

you're experiencing. Please allow me to assist you with this issue.

With the installation of Windows 10 on the Compute Stick it has damaged

or blow away the protected partition of the Compute Stick. I'm sorry to

tell you you that the back-up cannot be recovered or be fix anymore. We

would like to remind you that removing the pre-installed operating

system and as well as installing another operating system is not

supported and voids the warranty. Where as the protected partitions have

been modified, doing so it is not covered by the limited warranty.

Was I able to address your concern? Please do not hesitate to contact us

again if you have other concern.

A separate email may be sent to you a few weeks from now for our online

survey. If you are satisfied with our support, please score items with

"Very Satisfied" and "Strongly Agree". We want to know your feedback so

we could make our services better.

Thank you for your continued support.

Sincerely,

Intel® Customer Support

Meric I.

VAung
Beginner
243 Views

haha.. exactly same as their reply to me, seems Intel already prepare template to reply that kinda of issue..

Cheers.. James.!

AWebb2
Novice
243 Views

Surely you're kidding Meric...

How can legitimately upgrading the Microsoft operating system with a better (according to Microsoft) operating system on the Compute Stick void the warranty?

If that is the case then any updating of the software could be deemed as voiding the warranty, in other words we should all turn off automatic updates, leaving our computers open to the security flaws those updates are meant to address.

I've never had cause to question Intel's integrity as a company, but your response raises some serious doubts.

AJoha5
Beginner
243 Views

I thought Intel was a serious company, but they may be great at creating cpus and chipsets, but GFX drivers and Complete systems and customer support lacks that HELPING feeling you get when someone actually tries and maybe manage to help you. It's like talking too a loop-box, have you tried turning it off and on again. If you have then (INSERT SOMETHING THAT WONT BE MODERATED) your self. Who want's to buy a brand new Windows 10 ready system that can't be updated too Windows 10 without breaking warranty? At least you should be able to restore it some easy way by downloading something like a factory image on USB from Intel. But no, they just give you the middle finger if your reseller is not a customer oriented one, luckily mine was so i got my money back.

But shame on you Intel, and the moderators in here can not handle rhetorical (google that Intel) questions, then they just reject it. What a helping feeling i get as a customer..

LHill_Intel
Moderator
243 Views

Hi all,

I've been following this community post - and would like to assure you that you've been given incorrect information. Upgrading to Windows 10 will NOT void the Intel Compute Stick warranty. For those of you who may have received the wrong information, I'd appreciate it if you could provide me with your service ticket numbers.

Regards,

Lois H.

Intel

AWebb2
Novice
243 Views

Thank you for clearing that up Lois.

You're response makes a lot more sense than that of Meric's (that I was responding to above).

What can Intel do to help those that have inadvertently lost the ability to restore their Sticks back to Windows 8.1 if they've come to grief trying to update to Windows 10?

AYerb
Novice
243 Views

When creating a recovery usb with the the media creation tool which version is needed for the compute stick?

It also looks like Intel just don't care.

JTail
Beginner
243 Views

lhill

Hi Lois,

Original ticket # 8001223559 (This ticket was closed)

New ticket raised # 8001224205 (currently open)

Thanks James

VAung
Beginner
243 Views

# 8001223562

VAung
Beginner
243 Views

Greetings from Intel® Customer Support! We are glad to be of service to

you! Thank you for contacting Intel® Customer Support, and giving us the

opportunity to be of service to you. We're sorry about the trouble

you're experiencing. Please allow me to assist you with this issue.

With the installation of Windows 10 on the Compute Stick it has damaged

or blow away the protected partition of the Compute Stick. I'm sad to

tell you you that the back-up cannot be recovered of be fix anymore. We

would like to remind you that removing the pre-installed operating

system and as well as installing another operating system is not

supported and voids the warranty. Where as the protected partitions have

been modified, doing so it is not covered by the limited warranty.

Was I able to address your concern? Please do not hesitate to contact us

again if you have other concern.

A separate email may be sent to you a few weeks from now for our online

survey. If you are satisfied with our support, please score items with

"Very Satisfied" and "Strongly Agree". We want to know your feedback so

we could make our services better.

Thank you for your continued support.

Sincerely,

Intel® Customer Support

Meric I.

VAung
Beginner
164 Views

Hi Lois

Here is my open ticket for your reference # 8001224844.

Thanks.

JTail
Beginner
164 Views

Just got off the phone with Meric.

Warranty return has been arranged and I should receive the documentation within 24hrs.

James

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