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idata
Community Manager
1,298 Views

Stk1aw32sc Intel compute stick Bluetooth audio streaming

Im having issues playing via Bluetooth to my AV receiver. I understand the wifi and bluetooth use the same chip and therefore this is the problem with latency/skipping audio. Is there a fix for this? If i disconnect from wifi it improves, but even connected without wifi use the skipping is pretty bad. My lowend Samsung phone streams audio via Bluetooth perfectly. I have Intel compute stick stk1aw32sc.

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10 Replies
idata
Community Manager
145 Views

Hello, BSJ:

I would like to gather some information in order to address this matter, so please download the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, and attach it, with this report I will be able to confirm some of that information. I would also like to know the AV receiver model you have.

Regards,

Amy.

idata
Community Manager
145 Views

Hi Amy

Operating System:Microsoft Windows 10 Home(10.0.10586 Build 10586)Physical Memory (Installed):2 GBProcessor :Intel(R) Atom(TM) x5-Z8300 CPU @ 1.44GHzSystem Type:X86-based PCDisplay Adapter(s):Intel(R) HD Graphics20.19.15.4474System Manufacturer:Intel CorporationSystem Model:STK1AW32SCNetwork Adapter(s):Bluetooth Device (Personal Area Network)10.0.10586.545Intel(R) Dual Band Wireless-AC 726518.20.0.9Disk(s):Generic SL64G SD Card39.66 GB (available)10.0.10586.0SanDisk DF40328.24 GB (available)10.0.10586.0Seagate BUP Slim SL SCSI Disk Device898.97 GB (available)10.0.10586.0

AVR is Pioneer VSX 430K with Bluetooth

idata
Community Manager
145 Views

Let's try updating the following drivers;

Try updating the firmware version of your receiver, check there for more information http://www.pioneerelectronics.com/PUSA/Home/AV-Receivers/Pioneer+Receivers/VSX-830-K VSX-830-K - 5.2-Channel AV Receiver with Built-in Bluetooth® and Wi-Fi® | Pioneer Electronics USA.

One more thing try paring your device in the BIOS configuration, search for "Bluetooth Configuration" and add the device.

Regards,

Amy.

idata
Community Manager
145 Views

I already had the latest BIOS update, and have updated both wireless and bluetooth adapter drivers. Still not luck. I have since then updated to AC-7265 19.1.0.4 and Bluetooth 19.0.1621.3340. These work also, but only as well as the suggested drivers (choppy audio). My AVR has no available firmware (it's VSX430 not 830). It is important to note that my 1gb ram Samsung phone streams audio to the AVR perfectly and from great distance. Also I have Bluetooth headphones. Similarly, these work perfectly with the Samsung phone, but skip with the Compute Stick. So it is definitely a Compute stick problem... I have monitored the Compute stick and CPU and ram levels are low streaming the audio so nothing is maxing out as far as performance of the stick itself. Seems to me to be driver conflict of some sort.. Any further ideas?

idata
Community Manager
145 Views

Furthermore I did a clean install of Win 10 and installed the latest drivers.. still no better.

idata
Community Manager
145 Views

Have basically narrowed it down to Intel Dual Band Wireless AC-7265 driver causing part of the problem. When this is disabled in Device Manager the audio improves dramatically. It is still not perfect and not as stable as my Samsung phone but almost sufficient for audio playback (running an application such as a game and the audio is still very bad, almost not playing at all). Obviously Wifi is disabled though, so this is a real issue. No response from Intel?

idata
Community Manager
145 Views

BSJ,

Let me review your case, I will be doing a search in regard to this issue and as soon as I have an answer the thread will be updated.

Sorry for the misunderstanding in your AV receiver model.

Regards,

Amy.

Chris_V_Intel
Moderator
145 Views

I just finished listening to a full hour of audio streamed from the compute stick to my receiver via bluetooth w/o issue. Granted they are quite close to each other (I work in a small office after all ), but there were no issues.

Can I ask what you're streaming, and more importantly how far the devices are from each other?

idata
Community Manager
145 Views

So just streaming music medium quality mp3/aac from iTunes for example. The AV receiver is about 4m from the compute stick. But I have problems with a bluetooth headset which would be no more than 1m from the compute stick.

Chris_V_Intel
Moderator
145 Views

Thanks for the reply BSJ. Very strange. It's up to you, but it would be interesting to see the amount of wireless activity around you, as that could be the issue. If you want you can download WIFIInfoView from: http://www.nirsoft.net/utils/wifi_information_view.html WifiInfoView - WiFi Scanner for Windows 10/7/8/Vista and you can see the activity around you.

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