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CLloy8
Novice
539 Views

The 2 USB 3.0 ports on the STK2MV64CC power block dont work

Nothing is recognized or visible. Right now I cant use for anything

0 Kudos
8 Replies
AdrianM_Intel
Moderator
294 Views

Hello CLloy8,

 

Thank you for posting on the Intel® communities.  

 

  • When did the issue start?
  • Do you remember the BIOS version currently installed?

 

Not sure how the Intel® Compute Stick STK2mv64CC is connected but you might try the following:

 

  • Try connecting the Compute Stick power adapter directly to the wall socket, Lack of power may occur when used on a power strip or power bank causing the USB ports located on the adapter not to work.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

CLloy8
Novice
294 Views

The USB ports never worked. It had the original BIOS and didnt work and then I updated to latest bios and still doesnt work.

LeonWaksman
Super User
294 Views

Enter Bios Configuration > USB , verify that the USB is set to Enabled. Or, even better, while in Bios press ob F9, followed by "Y" to set Bios to default settings. Next press on F10 , confirmed by "Y", to save default settings and exit from Bios.

Are you connecting devices directly to the USB port on the Power Brick or, are you using USB HUB?

Leon

 

CLloy8
Novice
294 Views

Connecting directly to brick.

LeonWaksman
Super User
294 Views

  1. Is your Bios set to default settings?
  2. In your post you mentioned that you have updated Bios to the latest version (i.e. 0062). Can you explain how you did this update having only one functioning USB port (port on Compute stick)? I suppose that you need two working ports: one for USB stick with the Bios file and the second for keyboard/ mouse to start the update process. So, it is very interesting to me how to did this with only one working port.

 

Leon

 

CLloy8
Novice
294 Views

Fixed in BIOS. High Power USB was turned off. The way I did everything was cable with 2 USB at end plugged into stick.

LeonWaksman
Super User
294 Views

OK i understand. So after enabling USB in Bios all your ports works? I'm glad.

 

Leon

 

CLloy8
Novice
294 Views

Yes I have the wireless keyboard plugged into power brick now and its working.

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