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Novice
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The IO operation at logical block address for Disk 0 was retried

Hello, just purchased the Intel Compute Stick, during the setup and then windows update I have notice is was slow and freezing. I looked in the event log and noticed lots of "The IO operation at logical block address for Disk 0 was retried" warning messages.

I had tried to shut down, but froze during the shut down process; I have rebooted, seemed ok for a while and the same errors are popping up again in the event log.

Has anyone experience it? or is the unit defective?

thanks

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24 Replies
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Employee
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Hello cosnomate.

See if you have the latest BIOS, if not you can update it to the latest.

Intel Compute Stick

BIOS Update Instructions:

http://www.intel.com/support/motherboards/desktop/sb/CS-035442.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035442.htm

Bios version:

https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+Compute+Stick+STCK1A32WFC https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+Compute+Stick+STCK1A32WFC

There is a Windows recovery partition on the Intel Compute Stick. You can use this to Refresh, Reset, or Restore Windows. Here is what each of these actions do:

Refresh

If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings. This is what happens with Refresh:

Reset

If you want to recycle your PC, give it away, or start over with it, you can reset it completely. This process removed everything and reinstalls Windows. This is what happens with Reset:

Restore

If you think an app or driver that you recently installed caused problems with your PC, you can restore Windows back to an earlier point in time, called a restore point. System Restore doesn't change your personal files, but it might remove recently installed apps and drivers.

Before performing this action, be sure to back up all personal data to external storage.

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Novice
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thx for your reply

so I had returned it under warranty right after my posting, since then I got a new stick, seemed ok at the beginning but same errors were popping up and symptoms were:

  • slow response at times
  • apps not opening at times
  • downloads hangs
  • apps store does not update/hangs

what I have done on the new stick:

  • update bios as mentioned
  • downloaded all new patches for windows and from intel sites
  • still getting IO errors on Kingston S10032 (event 153 on system event logs - The IO operation at logical block address 0x1096c38 for Disk 0 (PDO name: \Device\00000030) was retried.)

at this point the stick still works but don't know how reliable it can be regarding storage with these errors. not sure if this was a bad batch or os related?

doing more research shows that the device was manufactured by ECS?

http://www.ecs.com.tw/extra/odm-oem/pcos.html ECS Web Site > PCoS

not sure if others in this forum are experiencing the same errors in the Windows->event log->system -> disk, event 0

and what they had done to fix it?

 

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Novice
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also ran some apps to create some disk activity

WINSAT

result of winsat

Number of IOs in trace file:3348

> Run Time 00:00:04.80

> Disk Random 16.0 Read 20.03 MB/s 6.0

> Disk Sequential 64.0 Read 61.57 MB/s 5.7

> Disk Sequential 64.0 Write 59.41 MB/s 5.6

> Average Read Time with Sequential Writes 15.395 ms 3.3

> Latency: 95th Percentile 4.081 ms 6.8

> Latency: Maximum 10336.325 ms 1.0

> Average Read Time with Random Writes 1.765 ms 6.9

latency is quite high, which I suppose is most likely due to the event 153 disk errors?

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New Contributor I
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I've just purchased an Intel Compute Stick and I'm experiencing the exact same problem.

Cosnomate, did you find any way to resolve it?

I'll try updating the BIOS, but I'm not very confident about this helping in any way...

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Novice
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i didnt resolve it, still an issue. I have RMAed the second stick for refund for refund this time, but might try a third stick because i like the idea, i wanted to use it when I travel.

i havent retried reseting and re-installing. Upgrading the BIOS didnt fix the issue for me. I dont have with me but i will share the SN mid next week, in case there is a bad batch with the kingston drive??, not sure either if the drives have a firmware that can be upgraded also?

at this point not sure the cause, and since it is all-in-one it is hard to pinpoint the issue!

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New Contributor I
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I just tried upgrading the BIOS and it's still the same. If I unzip a big file, two or so warnings appear in the event viewer, and in the resouce monitor disk usage and latency can be seen going up a lot, to the point of stopping the unzipping process several times.

I tried upgrading all intel drivers hoping that any io driver could resolve the problem... but again no results.

The good thing is that it seems that performance concerns aside, there aren't any data corruption problems.

In the box says that my stick was manufactued in May 20 2015.

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New Contributor I
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After some tests I keep experiencing the IO operation warnings. The thing is the stick works ok aside of those warnings.

I'm beggining to think they're consequence of the low performance storage of the ICS, and maybe it's normal their ocassional appearing.

Someone else can do a quick check in the event viewer ("system" category) to see if there are "disk" labeled warnings stating "IO operation..." too? Thanks in advance.

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Novice
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fyi my SN is GEFC52301P51, not sure when it was manufactured as I don't have the box with me, but was bought in Canada

have not used it over a week but today was 39 errors is ~1 hour

you are right don't seems to be data corruption at this point just timeouts

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Beginner
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I also see these errors in the event viewer on Windows 10 whenever I am doing something with significant disk activity (ie. opening event viewer). Though I haven't been able to determine whether there are any lockups/freezes that can be attributed as I'm usually remotely accessing the ICS via VNC which makes detecting any hiccups near impossible. Seems plausible they are harmless, though it would be nice to know for sure.

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Novice
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I return my second stick as well...

The symptoms is hanging when the OS communicates to the HD, it can feel that the whole computer is hangs for a few second. More annoying than dangerous for the data.

My friend had one, so I asked to see and had the same errors. probably needs a firmware update?

It would seems that many of them are affected...

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Novice
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would be nice to know if someone who installed Ubuntu on it had the same sympton. It would tell us more if OS or Hardware related. Since I returned mine, can't test

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Novice
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We have exact the same problem (Win 10 Version of Intel Compute Stick), BIOS updated to current 0028 Version. (I also changed the Performance Settings in UEFI and made a complete system recovery after the UEFI Update [reinstall without keeping data])

The OS freezes lesser but still occurs. (Disk Error 153 in the Eventlog).

The Stick also uses a Kingston SSD Drive (S10032)

I hope, Intel will fix this soon.

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Honored Contributor II
752 Views

Did anyone of you try a BIOS recovery?

You can follow the steps to do the BIOS recovery here:

http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm

You can do a BIOS recovery to the same BIOS version that you can download at:

https://downloadcenter.intel.com/download/25269/BIOS-Update-FCBYT10H-86A- https://downloadcenter.intel.com/download/25269/BIOS-Update-FCBYT10H-86A-

After that is done try doing a system restore, please follow the steps here to reset the system to factory defaults:

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035619.htm http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035619.htm

Remove any SD cards from the Intel® Compute Stick before initiating a Windows refresh or reset procedure.

Please let me know if that can help you better.

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Novice
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Yes, I did both and it hangs after that not so often, but still freezes with the same Disk Error.

I also tried three different compute sticks (same Product Model) and the problem occurs on all three sticks.

Also I looked on the Kingston Website for a Firmware Update of the build-in flash drive, but Kingston did not supply a firmware update.

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Honored Contributor II
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The Intel® compute Stick you have is the one that comes with Windows 8.1 or Ubuntu?

Please see the http://ark.intel.com/products/series/84806/Intel-Compute-Stick-Family Intel® Compute Stick.

Does the system freezes all the time or only when you are running certain tasks?

Are you using wireless keyboards and mouse or USB connections?

If yes, have you try using USB connection? Or test it with different wireless keyboard and mouse if it is possible.

Try installing the latest drivers, you can download them at:

https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC

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Novice
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The Sticks are all with Windows 10, the System freezes all the time (also when idle), but irregular.

We used wired keyboard & Mouse with a powered USB Hub, Bluetooth Keyboard & Mouse and Wireless (Logitech Unify) Keyboard & Mouse, the problem occurs with every configuration and as I wrote on three sticks.

We already installed the latest drivers (BIOS Update, latest Driver, Complete System Restore (without keeping any user data), changing the power settings in UEFI to performance) before we wrote here.

I think the problem is from the build-in Kingston Flash drive, maybe Intel will get a firmware update for this?

Btw. the customer returned all ten sticks, we had now returned seven pieces of the stick, the three open sticks are on site.

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New Contributor I
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Is it so hard for Intel to give us an official answer (like: this is normal, no worry / this is an issue with the MMC or interface, we are working on it etc) instead of keep advising to update drivers and BIOS? The customer looks quite technical oriented (from a computer store) and furthermore he is always giving you answers and confirmations. Why someone from Intel cannot simply look into the event viewer of a Computer Stick (with Windows, of course), search for the "retried" event and if found just talk with a HW or driver developer to see if it is normal or not??

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Honored Contributor II
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In this case, we don't have any official report that this is a known issue, we have tested several of these units with Windows 10 and we have no problems, at this point if you have problems running these units please submit a web ticket and we can help you with a replacement.

You can submit a web ticket here: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Please be aware that to upgrade to Windows 10 it will be necessary to follow http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm Windows® 10 Upgrade Instructions

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New Contributor I
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Can you elaborate a little more on your testing procedure? In other words, are you confirming that you tested several ICS units, all having the Kingston S10032 MMC drive, you used disk intensive applications and tests and you never found on your units a Warning with Event ID=153 in the System Log?

If yes, I will be happy to exchange my unit with one of yours because this is the only guarantee that the unit will be fine: some customers already tried and exchanged a lot of these units just to always see the behavior described in this thread.

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