Earlier in August I upgraded Windows 10 to the Creators release.
From then I started having sounds issues when watching videos. After a while, getting cracks and other strange effects.
Restarting the app was not solving the issue, the sound problem was still there. So I though the sound system / driver was getting unstable, not the app itself.
Only a reboot was, temporarily, solving the issue.
So I decided to re-install the audio driver. I went in the devices manager and removed the device + the driver for Intel SST Audio. I was surprised Windows would not detect the device at reboot and automatically re-install / download the driver. So I had to look for the driver online and downloaded the SOC archive from there https://downloadcenter.intel.com/fr/product/86612/Intel-Compute-Stick-STCK1A32WFC https://downloadcenter.intel.com/fr/product/86612/Intel-Compute-Stick-STCK1A32WFC
The device manager is strangely telling me about 3 bluetooth unknown devices.
One of them is "Device ACPI\808622A8" and I forced installation of the sst driver which can be found in the /Audio/ of the archive. I did not know what to do with Realtek one ?
I then tried to reboot, keeping the two other unknown bluetooth devices untouched ... but Windows would not start again. Crash looping. Only way to boot is to go in recovery mode and remove the sst device again.
I am now stuck with no sound and would appreciate some help please.
I worked a bit on it tonight.
The two other unknown devices where actually Bluetooth device : my iPhone and another system. removed them and they are gone.
I re-installed again the Intel SST Audio Device, from the drivers list, Intel Corporation. It looks like it is installing as it should, the audio icon on the task bar becomes active, it detects my Panasonic TV etc ...
But no sound. And I also noticed that the drivers details say "Intel SST audio device ACPI\808622A8\1 requires further installation". Just like in this thread /thread/117208 Intel SST audio device ACPI\808622A8\1 requires further installation (repost per Intel request)
And if I reboot, then it does not want to start, keeps crashing. Only option is recovery mode.
Something which could be helpful : I noticed that the system actually boots, if not plugged to the TV.
If I let is start unplugged, then plug it, I see the desktop but then ... blue screen. It says something about unable to handle an event.
Thank you for contacting the Intel community.
Did your system have sound before the upgrade?
The Windows® creator was installed through Windows update or you did the upgrade manually?
Do you have the latest BIOS installed? If not, you can download it here:
Please see https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html?w... F7 BIOS Update Instructions for Intel® Compute Stick
I hope that can help.
Thanks for your quick reply.
The Windows Creator was installed through Windows Update. It offered me tu upgrade which I agreed with.
Yes, I have the latest (035) Bios update. But I upgraded it after Windows Creator install. As a trial to solve my sound issue.
It did not solve it so after another day or two is when I decided to remove de audio device and its driver.
I have not been able to get the system back with sound since then, as described in my initial message.
Thank you for the information you have kindly provided alexcaid.
Can you run Windows® update to see if there is more updates that you can install?
If there are no more updates available, is it possible for you to do a system restore and then try to upgrade again?
Please let me know if it is possible for you to do it.
There were no more Updates, so I went with the system restore :-(
Took a few hours, but the system restored in Windows 10 Creator directly (not previous version of the system which I had removed).
So I ended up with a fresh Windows 10 Creator which had few problems :
I still have few stuff / app to re-install to recover my system, and I will need to confirm if the initial sound issues are solved.
Overall it looks like Windows Creator does not have the right drivers for Wifi, Graphic and Audio upfront.
Thank you for the information and I'm glad that your system sound is back, please let me know how it goes if you decide to upgrade to Windows® Creator again.
I have the same issue, playing audio through HDMI with the latest Windows updates and drivers causes crackling and audio glitches. I have worked around this by using Bluetooth to connect the Compute stick to my speakers.
There is definitely a driver issue here, the issue tends to happen more on videos with 5.1 audio and can easily be replicated with applications such as VLC player.
mrduab: Thank you very much for sharing that information is our communities. If you need further assistance on this matter, please submit your inquiry on a new thread, an agent will further assist you in order to try to find a possible solution for this problem:
Let me apologize for any inconvenience.