Community
cancel
Showing results for 
Search instead for 
Did you mean: 
ABaum3
Beginner
4,933 Views

Unable to re-install SST Audio driver after having removed it (Comput Stick STCK1A32WFC / Windows 10 Creators)

Hi,

Earlier in August I upgraded Windows 10 to the Creators release.

From then I started having sounds issues when watching videos. After a while, getting cracks and other strange effects.

Restarting the app was not solving the issue, the sound problem was still there. So I though the sound system / driver was getting unstable, not the app itself.

Only a reboot was, temporarily, solving the issue.

So I decided to re-install the audio driver. I went in the devices manager and removed the device + the driver for Intel SST Audio. I was surprised Windows would not detect the device at reboot and automatically re-install / download the driver. So I had to look for the driver online and downloaded the SOC archive from there https://downloadcenter.intel.com/fr/product/86612/Intel-Compute-Stick-STCK1A32WFC https://downloadcenter.intel.com/fr/product/86612/Intel-Compute-Stick-STCK1A32WFC

The device manager is strangely telling me about 3 bluetooth unknown devices.

One of them is "Device ACPI\808622A8" and I forced installation of the sst driver which can be found in the /Audio/ of the archive. I did not know what to do with Realtek one ?

I then tried to reboot, keeping the two other unknown bluetooth devices untouched ... but Windows would not start again. Crash looping. Only way to boot is to go in recovery mode and remove the sst device again.

I am now stuck with no sound and would appreciate some help please.

[UPDATE]

Hi again,

I worked a bit on it tonight.

The two other unknown devices where actually Bluetooth device : my iPhone and another system. removed them and they are gone.

I re-installed again the Intel SST Audio Device, from the drivers list, Intel Corporation. It looks like it is installing as it should, the audio icon on the task bar becomes active, it detects my Panasonic TV etc ...

But no sound. And I also noticed that the drivers details say "Intel SST audio device ACPI\808622A8\1 requires further installation". Just like in this thread /thread/117208 Intel SST audio device ACPI\808622A8\1 requires further installation (repost per Intel request)

And if I reboot, then it does not want to start, keeps crashing. Only option is recovery mode.

Something which could be helpful : I noticed that the system actually boots, if not plugged to the TV.

If I let is start unplugged, then plug it, I see the desktop but then ... blue screen. It says something about unable to handle an event.

0 Kudos
8 Replies
idata
Community Manager
1,323 Views

Hello alexcaid,

 

 

Thank you for contacting the Intel community.

 

Did your system have sound before the upgrade?

The Windows® creator was installed through Windows update or you did the upgrade manually?

 

Do you have the latest BIOS installed? If not, you can download it here:

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

 

 

Please see https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html?w... F7 BIOS Update Instructions for Intel® Compute Stick

 

 

I hope that can help.

 

 

 

Regards,

 

 

 

Ivan U.

 

ABaum3
Beginner
1,323 Views

Hi Ivan,

Thanks for your quick reply.

The Windows Creator was installed through Windows Update. It offered me tu upgrade which I agreed with.

Yes, I have the latest (035) Bios update. But I upgraded it after Windows Creator install. As a trial to solve my sound issue.

It did not solve it so after another day or two is when I decided to remove de audio device and its driver.

I have not been able to get the system back with sound since then, as described in my initial message.

Alex

ABaum3
Beginner
1,323 Views

I also tried again to load defaults in the BIOS and save.

But still craches at windows start if plugged to the TV, or once plugged to the TV.

idata
Community Manager
1,323 Views

Thank you for the information you have kindly provided alexcaid.

 

 

Can you run Windows® update to see if there is more updates that you can install?

 

 

If there are no more updates available, is it possible for you to do a system restore and then try to upgrade again?

 

 

Please let me know if it is possible for you to do it.

 

 

 

Best regards,

 

 

 

Ivan U.

 

ABaum3
Beginner
1,323 Views

Ivan,

There were no more Updates, so I went with the system restore :-(

Took a few hours, but the system restored in Windows 10 Creator directly (not previous version of the system which I had removed).

So I ended up with a fresh Windows 10 Creator which had few problems :

  • The Wifi was not working : I had to install the latest Wifi driver from a usb drive. I know about this issue as I had it at the time of the Creator upgrade -> Solved
  • When the system was going in screen saving, no way to get it out. I updated the graphic driver with the latest. I hope it is now fixed
  • The sound device was not installed / no driver. It was shown as Unknown device in the device manager. I was scared this would be just the same. But I provided the Audio driver (and only it) included in the SOC Archive, and this time Windows did not complain the driver was not right for the device. It installed it without an issue and tatata the sound is back. System reboots and starts with no problem at all.

I still have few stuff / app to re-install to recover my system, and I will need to confirm if the initial sound issues are solved.

Overall it looks like Windows Creator does not have the right drivers for Wifi, Graphic and Audio upfront.

Alex

idata
Community Manager
1,323 Views

Thank you for the information and I'm glad that your system sound is back, please let me know how it goes if you decide to upgrade to Windows® Creator again.

 

 

Best regards,

 

 

 

Ivan U.

 

SDerb
Beginner
1,323 Views

I have the same issue, playing audio through HDMI with the latest Windows updates and drivers causes crackling and audio glitches. I have worked around this by using Bluetooth to connect the Compute stick to my speakers.

There is definitely a driver issue here, the issue tends to happen more on videos with 5.1 audio and can easily be replicated with applications such as VLC player.

idata
Community Manager
1,323 Views

mrduab: Thank you very much for sharing that information is our communities. If you need further assistance on this matter, please submit your inquiry on a new thread, an agent will further assist you in order to try to find a possible solution for this problem:

 

https://communities.intel.com/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R

 

Reply