Why doesn't my STCK1A32WFC recognize any SD cards?

[rsbrux]

After trying several other SD cards without success, I bought an "Intel validated" SD card: Transcend TS64GUSDU1 (see the Intel Product Compatibility Tool). Nonetheless, my Compute Stick (running Windows 10) still does not show any removable memory device. I have verified that all drivers are up to date by using the Intel® Driver & Support Assistant. How can I get an SD card to work with my Compute Stick?

[AlHill]

In the device manager, do you see any yellow exclamation points?

It should look like this:

 

Doc

[rsbrux]

I have no yellow exclamation points, but I am missing the 3rd entry under "SD host adapters" in your screenshot, "SDA Standard Compliant SD Host Controller".

[AlHill]

I have had things disappear on my stick. When they do, I usually reinstall the SOC:

https://downloadcenter.intel.com/download/25311?product=86612

You may want to try that. As always, if you have any data you want to keep, back it up. However, I have never had a problem doing this.

Doc

[rsbrux]

Thanks for the tip, but no joy.

I downloaded and installed the Windows 10 SOC package. The installation reported success, but after reboot the "SDA Standard Compliant SD Host Controller" was still missing.

[AlHill]

That is disappointing. Perhaps one of the Intel support engineers can help.

Doc

[rsbrux]

I certainly hope so!

Do they read this forum, or should I ask for support through some other channel?

[AlHill]

Yes, they read it all the time. They are here Monday-Friday, 7am to 4pm PST.

Doc

[David_V_Intel]

Hello rsbrux, Thank you for posting on the Intel ® communities. I would like to gather more information, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Make sure to attach the created report to this thread. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

[rsbrux]

@David,

I couldn't find this thread from "My Intel" or the "Home Page" of the forum, so I attached the requested SSU logfile to the support ticket you opened.

As you can see I finally found the thread (through "My Community") so I am attaching the log again here as requested in your post above.

It would be nice if the forum reply notification e-mails included a link to the thread, as is the case for most forum software.

Thanks for your support!

[David_V_Intel]

Hello rsbrux, Thank you for your response. I appreciate you taking the time to provide me with the report. I will proceed to replicate the issue on-site to see if the problem happens, I will respond as soon as possible when I am done with the testing. Thank you for the patience. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

[rsbrux]

Dear David, Any news?

[David_V_Intel]

Hello rsbrux, I have been working on this; however, I have not been able to get the exact model of SD Card to test. What I can recommend right now is to try re-downloading this: https://downloadcenter.intel.com/download/25311/System-on-a-Chip-SOC-Driver-Package-for-STCK1A32WFC?product=86612 It should install any missing drivers, once done, please reboot the system and go into BIOS, set the BIOS to defaults and then boot into Windows. Once there, check to see if the SD Card controller is showing. Let me know please. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

[rsbrux]

I have already tried reinstalling the entire SOC package at Al Hill's suggestion (see my earlier post) without any improvement.

I purchased my Transcend TS64GUSDU1 from Conrad, but it is also available on Amazon.

[Wanner_G_Intel]

Hello rsbrux, Thank you for your response. To continue troubleshooting this issue, please check these steps: 1. Load default BIOS values. Press F2 to enter BIOS Setup. Press F9 to restore factory defaults. Press F10 to save and exit BIOS Setup. 2. Go into BIOS, and make sure the SD card reader is enabled. 3. If the issue persists, you may try performing a BIOS recovery. BIOS Recovery Instructions for Intel® Compute Sticks https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.html Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

[rsbrux]

@Warren,

Thanks for your advice. The BIOS factory defaults seem to have solved the problem. I must have overlooked the advice to load defaults after upgrading the BIOS version.

Thanks for your support!

[David_V_Intel]

Hello rsbrux, Thank you for your response. I am really glad to know the BIOS default step worked for you, I apologized I did not elaborate further on how to do it; however, I did mention to do so in the post where I also recommended the re-installation of the SOC package. Again, I am really glad to know this step worked for you. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation