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LLuka1
Novice
3,239 Views

Wifi is unreliable in the new STK1AW32SC (2016 model). I tried everything suggested.

I recently bought the new Compute Stick. I was waiting for this updated version.

It is hard to get connected to my router which is less than 1m away and 100% signal. When its finally connected the speed is very slow, it can hardly open websites and it get constantly disconnected.

The wifi was actually better BEFORE I updated to the latest Windows release.

After I updated the Windows, I updated the drivers (wireless and graphics) from Intel website. Because wireless was not working I downloaded it to another computer and transferred the drivers by USB. It didn't resolved the wifi problem.

As a final solution I read on this forum to update the BIOS to 0019. The BIOS update went fine and it was successful. The stick restarted correctly a couple of times, but now it wont restart with a wireless keyboard/mouse adapter attached to the USB. I get the following error: "Error sending end of post message to ME, System HALT!"

And the wifi problem remains also!

Should I wait for new BIOS / drivers to be released from Intel in a reasonable short time? Or what should I do?

0 Kudos
46 Replies
Hellen_D_Intel
Employee
238 Views

Hi Magyar,

Please try to set the default settings of BIOS:

Using wire keyboard and mouse get in the BIOS and pres F9 to Load Defaults, then pres F10 to Save and Exit; after that restart your Intel® Compute Stick and try to reconfigure your wireless Keyboard and mouse.

If the issue persists I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html

Then reset the system to factory defaults, after that install all windows® updates:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows® 10 Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

Regards,

Hellen.

LLuka1
Novice
238 Views

Thanks for fast answer!

I can recover BIOS, I'm fine with that!

But I cannot recover the Windows anymore, because I deleted the recovery files to save space on the Stick.

So this is not an acceptable solution. It must be possible to have the latest security updates of Windows and still have a working Wifi.

Are you at Intel working on a wifi driver update so it will work? Or should I return the product as faulty?

Hellen_D_Intel
Employee
238 Views

Hi,

 

 

I understand that we are constantly releasing new drivers, at this point I cannot guarantee that they are working specifically on the wifi driver.If you are still within 30 days of purchase, you can always check return policy with your place of purchase.

 

New drivers releases: https://downloadcenter.intel.com/ https://downloadcenter.intel.com/

Regards,

Hellen.

LLuka1
Novice
238 Views

No one else have issues with the Wifi?

EOcho1
New Contributor I
238 Views

I'm using the same model as you, mine is connected to a TV running an NVR client to watch IP cameras. It runs 24/7 without failure so far since about 5 days ago. It does also sit like 3 feet away from an ASUS AC router.

JSear
Beginner
238 Views

I'm not sure if this is your exact issue but here is what im having.

I connect to ANY Wireless access point and in Windows I can see the WiFi Adapter being Disabled and then quickly being Enabled negating my connection to ANY Wireless access point. I test 3 different networks and all the same issues. Here is what I tried with no success.

Reset BIOS settings back to default

Updating the BIOS to the latest version

 

Full Windows Recovery from Recovery partition

This might be a hardware issue with my device, I intend on contacting Intel about the next course of action.

UPDATE: Spoke with support on phone, they are replacing the device.

LLuka1
Novice
238 Views

Yes it sound like my issue. Sometimes the wifi can work for many hours with maximum internet speed (same speed as an other pc-s). Another days it doesn't work from startup

I contacted the support parallel to writing on this forum and my Stick will also be replaced .

Next time I call them also immediately, because emailing back and forth took a couple of days.

I'm very satisfied with the Intel Support so far!

Hellen_D_Intel
Employee
238 Views

Hi all,

 

I am glad to hear that, please let us know if the issue persist with the new Intel® Computes Sticks.

 

Regards,

Hellen.

LLuka1
Novice
238 Views

I'm sorry to inform you that my new Stick have the same problem.

My router is a Zyxel P-2812 n-router. Is this product compatible with n-router or only ac-router?

I also tried it with 2 other mobile hotspots. Can't connect to them either. Works exactly as described by CmdBash.

LLuka1
Novice
238 Views

Does your new Intel Stick work better CmdBash?

Hellen_D_Intel
Employee
238 Views

Hi Magyar,

I apologize for the inconvenience; there is a new BIOS version, I suggest you to do a BIOS update, and also try with this Intel® Wireless-Driver for Windows® 10, this driver is the specific driver for your Intel® Dual Band Wireless-AC 7265, let me know the outcome.

Intel® Compute Stick latest BIOS version; please download it at:

https://downloadcenter.intel.com/download/25887/BIOS-Update-SCCHTAX5-86A-?product=91065 https://downloadcenter.intel.com/download/25887/BIOS-Update-SCCHTAX5-86A-?product=91065

Intel® PROSet/Wireless Software and Drivers for Windows® 10

https://downloadcenter.intel.com/download/25833/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... https://downloadcenter.intel.com/download/25833/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

Regards,

Hellen.

JSear
Beginner
238 Views

My new compute stick is no longer failing.

LLuka1
Novice
238 Views

I just discovered that this wireless 18.40 driver exists on the website, because if I search drivers for Intel Stick, I can only find 18.33. Is 18.40 compatible with the Intel Stick? When I install it the version under "Program and Features" changes to 18.40.0 but the driver version under Device Manager remains 17.15.0.5.

Same thing with the Bluetooth driver. Version 18.1.1611.3223 under Program and Features but under Device Manager version 10.0.10240.16384 remains.

(When I install wireless driver 18.33 booth Device Manager and Program and Features version updates...)

LLuka1
Novice
238 Views

I just bought an Asus USB-N10 Wifi adapter. I got immediately a stable internet access. I'm updating Windows and drivers at the moment. Let se if it solves the problem with the built in Intel adapter.

If it doesn't solve it, I need to use the Asus adapter and I loose 1 of 2 USB ports to the adapter.

But even if it will solve it I spent an extra 20 bucks to buy a wireless adapter to manage to update Windows and drivers.

This is the second Intel Stick. To bad it doesn't work better from start.

LLuka1
Novice
238 Views

Why isn't the drivers version update? Only the program version?

LLuka1
Novice
238 Views

I get an Warning message under "Events" in Windows when I try to use the Intel wifi adapter to connect to my router.

Wlan autoconfig IWMSSvc.dll has stopped.

But it works ok when I use my new Asus wifi adapter....

Hellen_D_Intel
Employee
238 Views

Hi Magyar,

Please let me know if you already updated your BIOS version before updating the drivers.

The wireless driver that I provided you is the specific driver for your Intel® Compute Stick Wireless Card Adapter.

Regards,

Hellen.

LLuka1
Novice
238 Views

The bios was updated to 0023 first.

Hellen_D_Intel
Employee
238 Views

Hi,

Magyar, I was searching for any solution in your case and it is quite odd that your second Intel® Compute Stick is showing the same issue; let's try this, and if the issue remains I would suggest you to process another replacement.

I found this two Routers models according to the information you provided, P-2812HNU-F1 and P-2812HNU-F3; please try to download the firmware driver for your model, and do the firmware update.

P-2812HNU-F1

http://www.zyxel.com/support/SupportLandingSR.shtml?c=gb&l=en&kbid=MD09036&md=P-2812HNU-F1 http://www.zyxel.com/support/SupportLandingSR.shtml?c=gb&l=en&kbid=MD09036&md=P-2812HNU-F1

P-2812HNU-F3

http://www.zyxel.com/support/SupportLandingSR.shtml?c=gb&l=en&kbid=MD09035&md=P-2812HNU-F3 http://www.zyxel.com/support/SupportLandingSR.shtml?c=gb&l=en&kbid=MD09035&md=P-2812HNU-F3

 

Please let me know if it helps.

 

Regards,

Hellen.

LLuka1
Novice
228 Views

Possible compatibility issue:

I tried it on a second and a third router and it works ok on them. But I realized that I didn't used it with my Sandisk Ultra Fit 3.0 64GB USB flash connected. When I went home I tried it one more time with my own router, but without the Sandisk connected to the Intel Stick. And it worked ok on now.

I also realized that the if I connect the Sandisk to the USB2 port on the Intel Stick the wifi still works.

But if I connect the Sandisk to the USB3 port the wifi crash.

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