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Windows 10 upgrade stuck

XFran
Beginner
1,188 Views

I have recently purchased the intel compute stick (STCK1A32WFC) with windows 8.1 pre-installed.

I decided to use the windows 10 upgrade option offered by Microsoft. I followed the Windows 10 upgrade guide posted here (/servlet/JiveServlet/downloadBody/25142-102-2-30009/Windows10-upgrade-instructions-v2.pdf https://communities.intel.com/servlet/JiveServlet/downloadBody/25142-102-2-30009/Windows10-upgrade-i...)

Unfortunately the installation was stuck at the post install phase (There was a "We ll' be ready soon message" for more than 10 hours).

Now windows 10 freezes just after login and I have no way to roll back to windows 8.1, since I can not use my computer at all.

I also tried to boot into safe mode, but the update and recovery tool do not run in safe mode (or at least I can not find it myself).

Please help

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1 Reply
Amy_C_Intel
Employee
118 Views

Hello Xenophon,

Please try the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC Downloads for Intel® Compute Stick STCK1A32WFC

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm Intel® Compute Stick — BIOS Recovery Instructions

After that is done, try to reset your system and follow the steps at:

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035619.htm Intel® Compute Stick STCK1A32WFC — Windows* Logon Screen Appears the First Time Intel® Compute Stick Starts

If these troubleshooting steps work for you try upgrading to Windows 10 again, please follow the steps to upgrade to Windows 10 at:

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm Intel® Compute Stick STCK1A32WFC — Windows® 10 Upgrade Instructions

Regards,

Amy.

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