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idata
Community Manager
4,999 Views

computer stick dead

Hello my computer stick does not start, just plug it in and the blue light turns on but it does nothing

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19 Replies
n_scott_pearson
Super User Retired Employee
305 Views

This seems to happen all too often. If you are still within its warranty period, contact Intel Customer Support and arrange for it to be replaced. Here is contact information broken down by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

...S

idata
Community Manager
305 Views

Hi,

 

 

I understand you have an Intel® Compute stick and it does not power on.

 

Please try the following information and let me know if this fails to boot the Intel® Compute stick.

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016715.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016715.html

 

 

Allan.

 

idata
Community Manager
305 Views

Were you able to try the troubleshooting steps for your Intel® Compute stick?

 

 

Allan.
idata
Community Manager
305 Views

Having obtained a replacement for the first Compute Stick which stuck halfway through the initial installation never to complete and then finding the second one stuck at the flash screen after completing the initial installation I decided to cut my losses and returned it for a refund.

 

Although I am a Linux user and used to having to do some work to get things as I want them I don't consider having to be a computer technician with a brand new piece of equipment acceptable.I am very disappointed that a company such as Intel allowed a sub-standard piece of equipment on to the market, this is what I expect of Microsoft both with hardware and software not a respected IT company.

I will at the reviews more carefully in future.

idata
Community Manager
305 Views

I am really disappointed with this product.

my compute stick dead less than 1 and half year n it is out of warranty.

It is a piece of rubbish now.

idata
Community Manager
305 Views

I am sorry to hear that you have been experiencing issues with the Intel® Compute stick.

 

Please provide the SA and serial number of the Intel® Compute stick, I will check the warranty for it.

 

 

Allan.
MKhan27
Beginner
305 Views

I've got a dead Intel Compute stick as well. It's definitely out of warranty as it was bought in 2015. If it is out of warranty, is there anything I can do?

idata
Community Manager
305 Views

For no boot issue, you can perform the steps linked below:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016715.html Troubleshooting No Boot Issues on Intel® Compute Stick

 

 

Additionally, you can check if the Intel® Compute stick still under warranty at

 

 

https://supporttickets.intel.com/ics_cx_warranty_information Warranty Information

 

 

Allan.
idata
Community Manager
305 Views

Were you able to verify the Intel® Compute stick warranty?

 

 

Allan.
MKhan27
Beginner
305 Views

Hi Allan,

It would appear that my stick is out of warranty.

Kind Regards,

Mashood

idata
Community Manager
305 Views

Hi mashk,

 

 

I regret to inform you that out of warranty products are not eligible for replacement. You can always check the warranty for your Intel products at https://supporttickets.intel.com/warrantyinfo https://supporttickets.intel.com/warrantyinfo

 

 

Allan.
MKhan27
Beginner
305 Views

Serial Number:gefc51800x**

Stocking ID/Part # :H69761-103

Estimated Warranty Expiration:August 17, 2016

I suppose that's that then,

idata
Community Manager
305 Views

Hi mashk,

 

 

Yes, sorry about that, the Intel® Compute stick has been out of warranty for 7 months now.

 

 

Allan.
idata
Community Manager
305 Views

Did you get a moment to get the SA and Serial number?

 

 

Allan.
JLeon12
Novice
305 Views

Same problem with my 1st compute stick STCK1A32WFC. It was a hassle when upgrading the windows 8.1 to 10 back then, finally it took a community member (not Intel or MS representative) to find a workaround for stalled upgrade. Then I bought a newer compute stick and I want to sell off this one, so I did a reset to the 1st stick and it got bricked. Intel support website is not helpful at all I can't even open a ticket (back in Jan/Feb this year). I guess that would be the last computing product I'm gonna buy from Intel, they should really stick to making processors. Good luck with the IoT and microcomputer stuffs (Intel compute card, Intel Joule, NUC and etc.)

idata
Community Manager
305 Views

I am sorry to hear that you have been experiencing issues trying to access Intel customer care.

 

I have sent you a private message. Please check your Inbox

 

 

Allan.
kfchoong
New Contributor II
305 Views

Does anyone know what is the cause of the problem? I have deployed many ICS and have encountered the same problem for at least 8 sticks. The failure rate is about 10% for me. Not good at all...

MKhan27
Beginner
305 Views

The 1st generation sticks were awful for me. I bought 4 originally, had 3 of them replaced and 1 is dead. Which is 100% failure. I've since bought 2 of the 2nd generation my5 and my3 sticks, both of which are alot better *touchwood*.

JLeon12
Novice
305 Views

Root cause? Poor timing of product release. 1st gen stick is released around the end of windows 8.1, so the hardware are all tested to work well with that OS. Then come windows 10, even the upgrade has some issues as windows 10 is not really meant for mobile system like compute stick which uses eMMC for main storage compared to conventional hard disk. I would say both Intel and Microsoft screwed up, and the warranty only lasts for 1 year. It's a shame, old computers can at least work 5-10 years.

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