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KBamb
Beginner
1,645 Views

install of windows 10 error code 0xc0000225

Hi community,

I bought my ICS when they first came out and have been using it without issue for some time

I decided it was time to upgrade windows 8.1 to windows 10 and followed the instructions by firstly updating the Bios etc and doing all the 8.1 updates first.

So i used the media creation tool and followed along and last night it started the install. It was late so i left it going.

This morning I woke to a blue screen with a face and error code 0xc0000225

I went into the boot options to see if i could recover but it gives me NO options to boot from the SD card and it isnt even in the list.

So i cant recover and have no way to boot the ICS.

HELP

Many thanks

Regards

Kev

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3 Replies
KBamb
Beginner
153 Views

Ok so i have raised a ticket at support for this.

Some details for the stick are below.

The S/A# H69761-102

Model: STCK 1A32WFCR

Serial Number: GEFC51700D2M

Date of Manufacture: 04-2015

 

Here is the beginning of the ticket confirmation and the number of the request.

Dear Customer,

Thank you for accessing Intel Customer Support Service Request Management. Request # 8001246194 has been created with the below information.

I am getting a little annoyed now as it states that I WILL receive a reply within 1 business day. Well guess what, its been over a day already!!! and NO reply on here or the support ticket!!!!

I guess I am going to have to hit the social media channels and bombard you until you respond. This is appalling!!!!!!!! You were quick enough to sell me this device and now you are refusing to reply!!!!

Don't think I will buy another one of these although I was recommending them to everyone previous to this.

Not good customer service this at all, would have expected a LOT better from Intel.

Is anyone from Intel going to sort this out please!!!!

Regards

Kev

KBamb
Beginner
153 Views

I have now contacted www.scan.co.uk (place of purchase in the UK) about the above and they have raised an RMA to send the stick back and get it replaced.

Many thanks Intel for your lack of support!!!!!!

Kind Regards

Kev

IUman
Honored Contributor II
153 Views

I really sorry for any inconvenience this has caused to you.

Please try the following:

Make sure you have updated the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/download/25269/BIOS-Update-FCBYT10H-86A- https://downloadcenter.intel.com/download/25269/BIOS-Update-FCBYT10H-86A-

In this case, I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm

After that is done, make sure you remove the Micro SD card and try to reset your system following the steps at:

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035619.htm http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035619.htm

If these troubleshooting work for you try upgrading to Windows 10 again but before doing that make sure you have all Windows updates with Windows 8.1 and then upgrade to Windows 10, please follow the steps to upgrade to Windows 10 at:

http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm

If the troubleshooting steps above does not solve your problem please wait for someone to contact you via the web ticket you created to help you with a replacement.

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