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ASeer
Beginner
2,502 Views

"No Audio Output Device Installed" on STK1AW32SC. When system tries to troubleshoot the audio, a warning saying "Scripted diagnostics has stopped working" comes up. Any ideas on how to fix this audio issue?

I have already tried to update the BIOS using the F7 method. I have updated all Intel drivers for this stick and Windows 10 is also up to date.

I have included some screenshots of the issues and diagnostics. I have also included a file from system support.

 

screenshot script fail.PNGscreenshot no audio.PNGscreenshot drivers.PNG

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8 Replies
Wanner_G_Intel
Moderator
156 Views

Hello ASeer, Thank you for joining this Intel Community. The report attached is not showing the Intel® HD Graphics Driver installed. Try performing these steps: A. Uninstalling the Intel Graphics Driver via the Add/Remove Programs Method. https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html B. Then, install the Intel® HD Graphics Driver for Intel® Compute Stick STK1AW32SC. https://downloadcenter.intel.com/download/28223/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
ASeer
Beginner
156 Views

Hi,

 

Unfortunately this did not work and the audio is still showing no output device. Didn't mention this up above the monitor has inbuilt speakers which work when hooked up to a laptop.

 

Thank you.

Wanner_G_Intel
Moderator
156 Views

Hello ASeer, Thank you for your response. Verify that HDMI* audio is your default playback device selected on the Windows* Sound Control Panel. If not, then Set as Default Device. From the Windows desktop taskbar, right-click on the speaker icon > Playback devices > Playback tab. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
156 Views

Hello ASeer, Were you able to check the Playback Devices in Windows*? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
ASeer
Beginner
156 Views

Hi Wanner G.,

 

The only playback device is for the monitors own speakers, which is set as default.

screenshot playback devices.PNG

Wanner_G_Intel
Moderator
156 Views

Hello ASeer, Please attach a picture of the Playback Devices listed in Windows* when you connect the monitor to your laptop and the monitor's brand and model. Also, try performing these steps with the same driver provided above. 1.Disconnect your unit from the internet. 2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: -Uninstalling the Intel Graphics Driver via the Device Manager Method -Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method. https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html 3.Restart your computer. Go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter. 4.Once you do, please proceed with the clean install of the latest graphics driver. 5.Once the latest driver has been installed, you may enable the internet connection again. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
156 Views

Hello ASeer, If you still need any assistance, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
156 Views

Hello ASeer, Were you able to try the steps recommended above? If the issue persists, check the audio device in Device manager > right click > Properties > General tab > and see if there is a Code for the status (i..e: 43, 28, etc.) Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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