solid light no display

[TSala2]

I powered off my STCK1A32WFC Compute Stick and now I get a solid blue power light and now display. I've tried multiple TV's using the HDMI connection and removed the dongle, SD card and USB KB with no success. I have also tried holding down the power button for more than 10 seconds and pressing F7/F8 during initial power on. Running Windows 10, not sure about the bios version. Any suggestions?

[idata]

Hi t0ekn33,

Thank you for reporting this matter, let me help you on this situation.Sometimes solid light means the source of the TV has changed, If the monitor has multiple video inputs, make sure you select the correct source.Try a different video cable.Check with the TV manufacturer for firmware updates.If this still fails to boot the Intel® Compute stick, please test with BIOS recovery. See instructions for BIOS recovery at https://www.intel.com/content/www/us/en/support/articles/000005902/boards-and-kits/intel-compute-stick.html https://www.intel.com/content/www/us/en/support/articles/000005902/boards-and-kits/intel-compute-stick.htmlYou need the .Bio file to complete this task.https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612Please let me know your findings.Regards,Allan J.

[idata]

Hi t0ekn33,

I was checking this ticket and I see that is still open. Were you able to run the BIOS recovery?Allan J.

[TSala2]

No, that is not possible because I don't get a display. It doesn't POST.

[kfchoong]

I have encountered this problem before. Here is what I will suggest:

1) If Stick is still under warranty, send back to Intel.

2) If warranty has expired, you might want to try to open the case, remove the battery and plug it back. I tired this on my stick and after doing that, I am able to boot again.

[TSala2]

My warranty expired September 2017.

I removed the battery for about 15 minutes then reconnected everything and tried again with no luck. Are you saying leave the battery out and power on?

[kfchoong]

In my case, I disconnected the battery from the board, left it for maybe about 30 secs, powered up the stick and got it to work. Only when I managed to boot up, I shut in down again to reconnect the battery.

It looks like the state of the stick needed to be reset and removing the battery did it for me.

[TSala2]

I unplugged the battery, connected my computestick and success! Booted into Windows. Powered down Windows and reconnected the battery. Thanks for the help!

[kfchoong]

Glad that the solution works for you