Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TSala2
Beginner
3,787 Views

solid light no display

I powered off my STCK1A32WFC Compute Stick and now I get a solid blue power light and now display. I've tried multiple TV's using the HDMI connection and removed the dongle, SD card and USB KB with no success. I have also tried holding down the power button for more than 10 seconds and pressing F7/F8 during initial power on. Running Windows 10, not sure about the bios version. Any suggestions?

0 Kudos
8 Replies
idata
Community Manager
921 Views

Hi t0ekn33,

 

 

Thank you for reporting this matter, let me help you on this situation.

 

 

Sometimes solid light means the source of the TV has changed, If the monitor has multiple video inputs, make sure you select the correct source.

 

Try a different video cable.

 

Check with the TV manufacturer for firmware updates.

 

If this still fails to boot the Intel® Compute stick, please test with BIOS recovery. See instructions for BIOS recovery at https://www.intel.com/content/www/us/en/support/articles/000005902/boards-and-kits/intel-compute-sti... https://www.intel.com/content/www/us/en/support/articles/000005902/boards-and-kits/intel-compute-sti...

 

 

You need the .Bio file to complete this task.

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

 

 

Please let me know your findings.

 

 

Regards,

 

Allan J.
idata
Community Manager
921 Views

Hi t0ekn33,

 

 

I was checking this ticket and I see that is still open. Were you able to run the BIOS recovery?

 

 

Allan J.
TSala2
Beginner
921 Views

No, that is not possible because I don't get a display. It doesn't POST.

kfchoong
New Contributor II
921 Views

I have encountered this problem before. Here is what I will suggest:

1) If Stick is still under warranty, send back to Intel.

2) If warranty has expired, you might want to try to open the case, remove the battery and plug it back. I tired this on my stick and after doing that, I am able to boot again.

TSala2
Beginner
921 Views

My warranty expired September 2017.

I removed the battery for about 15 minutes then reconnected everything and tried again with no luck. Are you saying leave the battery out and power on?

kfchoong
New Contributor II
921 Views

In my case, I disconnected the battery from the board, left it for maybe about 30 secs, powered up the stick and got it to work. Only when I managed to boot up, I shut in down again to reconnect the battery.

It looks like the state of the stick needed to be reset and removing the battery did it for me.

TSala2
Beginner
921 Views

I unplugged the battery, connected my computestick and success! Booted into Windows. Powered down Windows and reconnected the battery. Thanks for the help!

kfchoong
New Contributor II
921 Views

Glad that the solution works for you

Reply