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TRoid
Beginner
1,340 Views

AMT KVM not working on DQ87PG

I am not successful by trying to connect to a computer with a DQ87PG Desktop board (AMT/vPro KVM).

Here are some details:

  • Tried KVMControlApplication V9.5.0.7864 via default port and another VNC viewer (UltraVNC) via port 5900
  • Server and client are in the same LAN, same subnet
  • Enabled Management Interfaces: Web UI, KVM

RFB password set

  • I can reach the WebUI via port 16992, but KVM does not work: no connection
  • In the past, some weeks ago, I got it working, but now after some HW/SW changes and a BIOS update, I can't get any KVM connection.

What troubleshooting can I do to identify the problem here?

Here's some system info:

System Information report written at: 10/12/14 00:05:44

System Name: xxxxxx

[Intel(R) ME - System Report (C:\Users\Administrator\AppData\Local\Temp\SystemInformation.nfo)]

Item Value

Intel manageability system information Generated by IMSS at 10/11/2014 9:49 PM

[Host Information]

Item Value

Operating System Name Microsoft Windows Server 2012 R2 Datacenter

Operating System Version 6.3.9600 Build 9600

System Manufacturer INTEL_

System Name xxxxxxx

System Model DQ87PG__

Processor Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, 3,20 GHz, 4 Core(s), 4 Logical Processor(s)

BIOS Version Intel(R) Corp.PGQ8710H.86A.0148.2014.0804.1451

LAN DeviceID PCI\VEN_8086&DEV_153A&SUBSYS_204C8086&REV_04\3&11583659&0&C8

LAN Driver 12.6.47.1

WLAN DeviceID NA

WLAN Driver NA

[Intel(R) ME Information]

Item Value

ME Control Mode Admin

Provisioning Mode Post Provisioning

BIOS boot Post Boot

Last ME reset reason Global System Reset

System UUID c5778dcf-08c0-e211-89d3-505054503030

Local FWUpdate Enabled

Power Policy Desktop: ON in S0, ME Wake in S3, S4-5

Cryptography Support Enabled

[FW Capabilities]

Item Value

Intel(R) Active Management Technology Enabled

Intel(R) Anti-Theft Technology PC Protection Enabled

Intel(R) Capability Licensing Service Enabled

Intel(R) Dynamic Application Loader Enabled

Protect Audio Video Path Enabled

[Intel(R) Active Management Technology]

Item Value

Intel(R) AMT State Enabled

Intel(R) AMT Status Configured

CIRA Connection Status Not Connected

[Intel(R) Anti-Theft Technology PC Protection]

Item Value

Intel(R) AT State Enabled

Intel(R) AT Status Not Enrolled

[Components Information]

Item Value

MEBx Version 9.0.0.0025

FW Version 9.1.2.1010

LMS Version 10.0.25.1048

MEI Driver Version 10.0.20.1258

MEI DeviceID PCI\VEN_8086&DEV_8C3A&SUBSYS_204C8086&REV_04\3&11583659&0&B0

SOL Driver Version 10.0.20.1258

SOL DeviceID PCI\VEN_8086&DEV_8C3D&SUBSYS_204C8086&REV_04\3&11583659&0&B3

[Network information]

Item Value

LAN MAC Address 7C:05:xxxxxxxx

LAN Configuration state Static

LAN Link Status Link Up

LAN IPv4 Address xxx.xxx.xxx.250

LAN IPv6 Enablement Disabled

WLAN MAC Address NA

WLAN Configuration state NA

WLAN Link Status NA

WLAN IPv4 Address NA

WLAN IPv6 Enablement NA

0 Kudos
2 Replies
TRoid
Beginner
110 Views

Found a workaround: I am now using RealVNC Viewer, this one works.

One problem seemed to be that standard port 5900 was disabled. Consequently, connections with UltraVNC in the scheme of [IP-Adress]:5900 could not work.

Found a good guide here, with a remark on the remote control ports:

http://www.howtogeek.com/56538/how-to-remotely-control-your-pc-even-when-it-crashes/ http://www.howtogeek.com/56538/how-to-remotely-control-your-pc-even-when-it-crashes/

Allan_J_Intel1
Employee
110 Views

Thanks for testing and posting your results.

Allan.

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