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idata
Community Manager
1,418 Views

About the GenuineIntel Crash

Dear Sir,

I was frustrated by frequent system crash in this few months and eventually I found this crash may be raised by your product.

I have been experiencing system crash and windows always freezes suddenly, no matter working or idling.

I have update all the drivers, bios and I could not fix the problem.

I was using the Xeon CPU E3-1245 with ASUS motherboard P8Z77-VLK

I dont know whether there is any capability problem but I could definitely tell you there must be something wrong with the CPU because I have tried to use different motherboard, including the motherboard produced by your company.

I was just like an idiot in the first week after I got my "new" computer because I went back to the repair center of the distributor 7 times.

It was just like a nightmare and they could not help.

At the beginning, I suppose it was caused by my usb3 device but I was so stupid I have not made any debug check.

This morning, I got the debug check and here is my debug detail.

However, I don't know what does that mean.

==================================================================

Debugging Details:

------------------

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:

fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner

---------

0: kd> lmvm GenuineIntel

start end module name

==================================================================

I would be grateful if I could contact your technical support team in Hong Kong... Just let me know what could I do next.

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1 Reply
idata
Community Manager
166 Views

For your reference, no overclock, overheat... no any misuse. Thanks.

I have tried to replace all parts in the computer including memory, cpu (with same model), power supply and motherboard but nothing could help.

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