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AChan75
Beginner
1,676 Views

After every restart of machin LAN drivers doesnot appear in Lan Adapter Settings of Windows7.Using DH61ww motherboard,Win7 is newly formatted again.

After every restart of machin LAN drivers doesnot appear in Lan Adapter Settings of Windows7.Using DH61ww motherboard,Win7 is newly formatted again.

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12 Replies
AChan75
Beginner
63 Views

After uninstalling LAN Network Adapters from Device manager & reinstalling using plug & play option they appear back in Adapter Settings of Network & sharing centre.But after making Power off of machine they disappears again & red cross sign comes on LAN icon in task bar

n_scott_pearson
Super User Retired Employee
63 Views

Download the appropriate package (32/64-bit) from here: https://downloadcenter.intel.com/download/25841/LAN-Intel-Gigabit-Network-Connection-Driver-for-Wind... LAN: Intel® Gigabit Network Connection Driver for Windows 7*/8.1*. Uninstall the previous version and install this version then try your power off/power on test again...

...S

Hellen_D_Intel
Employee
63 Views

Hi AbhayChangedia,

Thought I would just check in and find out if you were able to resolve this problem.

Regards,

Hellen.

AChan75
Beginner
63 Views

Thanks for your help.Downloaded the appropriate package from above link.But still this issue remains the same.

Hellen_D_Intel
Employee
63 Views

AChan75
Beginner
63 Views

Hellen,

thanks for your help,but drivers downloaded from the link which you sent could not solve the issue.still after every restart of machine drivers does not appear in network & shearing centre.Yellow mark in device manager--network adapters.Then every time I have to uninstall it & reinstall them using plug & play option in device manager .

n_scott_pearson
Super User Retired Employee
63 Views

Somehow, the PnP indication is being wiped out. There is something going wrong in the BIOS. I suggest that you do the following:

  1. Power down the system, unplug from wall and remove the CR2032 battery for 15 minutes. On power up, to into BIOS Setup, set the date and time and then exit BIOS Setup with a save.
  2. Reinstall the latest BIOS - but this time using the Recovery Method (see here: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html?wapkw=bios+recovery Recovery BIOS Update Instructions for Intel Desktop Boards and (if necessary) here: http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005859.html Updating the BIOS to Support 3rd Generation Intel Core Processors).
  3. Go into BIOS Setup and then use F9 to set the BIOS Configuration to defaults. Then, make any changes to the BIOS configuration that are necessary for your hardware configuration (boot order, etc.) and then exit BIOS Setup with a save.

 

Hope this helps,

...S

Hellen_D_Intel
Employee
63 Views

Hi AbhayChangedia,

Please let me know if Scot's suggestion helps you.

Regards,

Hellen.

AChan75
Beginner
63 Views

Dear Scot,

As per your suggestion removed BIOS jumper for recovery option using USB,but then after booting machine display is gone so could not complete the process.So reinstalled the jumper & Battery Again & booted machine normally in Windows 7.So our problem remains continued as it is.

n_scott_pearson
Super User Retired Employee
63 Views

Well, we've exhausted the possibilities. If the board was purchased less than three years ago, you can have it replaced by Intel (contact Intel Customer Support). If its too old, disable the onboard LAN in BIOS and insert an add-in LAN card...

Sorry I didn't have a better answer...

...S

AChan75
Beginner
63 Views

Dear Scott,

Thanks for your help,I will check about warranty or else use additional PCI LAN CARD.

Thanks once again

idata
Community Manager
63 Views

Hi AbhayChangedia,

 

 

In this site you can see if your product is under warranty.

 

http://www.intel.com/content/www/us/en/support/warranty-center.html http://www.intel.com/content/www/us/en/support/warranty-center.html

 

 

Also you can contact our contact center.

 

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

 

 

If there is anything else you need, please let me know.

 

 

Regards,

 

Hellen.

 

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