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TVoge3
Beginner
928 Views

BIOS problems with Intel DQ87PG board

Hallo,

I have ordered a bunch of Intel desktop DQ87PG boards for the new computers in our classrooms. Before making a master pc for taking an image I wanted to update the BIOS to the latest version of 4th august 2014. Because I had already installed the OS I decided to use the EB.EXE file from the Windows OS. After the restart the pc went to the BIOS screen and get off after a few seconds. I left it alone but after 2 hours the pc continued to do so. It wasn´t possible to access the BIOS Menu, the Boot Manager or another function. I tried to reset the BIOS, following the instructions of the boards Manual, by setting the BIOS Setup Security Jumper to configure. After that taking no effect I decided do unplug the Mainboard from Power and take off the BIOS battery and let the Mainboard alone for 3 days. By enabling the Power again, the Mainboard sends the 3 beep RAM Warning after every power on and the screen remains black. I replaced the RAM by tested ones from another PC but that doesn´t change the failure.

After all I haven´t any idea what to do next, so I would be very pleased if someone have an advice to me.

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5 Replies
Allan_J_Intel1
Employee
91 Views

Thanks for joining the Desktop Board community.

 

I understand after performing BIOS update through exe file, it does not access BIOS.

 

Please try testing the board with BIOS recovery method. You may need to run one version down.

Instructions for BIOS recovery available below:

http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23948/eng/PG01... PG0147.BIO

After running BIOS recovery 0147, you can download and install version 0148

File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24132/eng/PG01... PG0148.BIO

Thanks

Allan.

TVoge3
Beginner
91 Views

Thank you for your advice and sorry for the late response, but we had to hold our deadline, and there was no time left for rewriting.

As I had written in my first post, we had already tried this instruction, but it didn´t work. The problem is as described, that I can´t get to this point anymore.

Allan_J_Intel1
Employee
91 Views

Thanks for the update.

At this stage, I recommend contacting Intel for warranty options:

https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx New Service Request

http://www.intel.com/chat Contact Support

Allan.

TVoge3
Beginner
91 Views

Thank you again for your advice. I will do so and write again if there is a solution for this problem.

 

TVoge3
Beginner
91 Views

There was no other solution than sending the board back.

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