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DZamb
Beginner
3,226 Views

Bios not loading on DH87MC

Hello,

I have a problem with my DH87MC, when I try to access the BIOS through F2 it freezes and I have to restart the computer.

I can access both F7 and F10 functionalities.

I already tried to upgrade the BIOS, downgrade de BIOS, reset the motherboard clock, tried to use another keyboard to see if the problem was with the keyboard, but nothing worked.

Can you guys please help me?

0 Kudos
21 Replies
DArce
Valued Contributor III
238 Views

What happens if you try to access the BIOS through the Power Button Menu? To do this, press the power button and hold it down until you hear 3 beeps. The BIOS should prompt you for an option to procced. So then use F2 from there to access the BIOS and check if it works.

You may also test the system out of the chassis, placed on a non-conductive surface like a newspaper, a magazine or something similar, and testing only with motherboard, power supply and processor, Heat Sink and fan, one stick of memory and corded keyboard (not wireless), no other devices such as hard drives, optical devices, etc.

Furthermore, please post what is the model of the processor installed in the system and the part number and manufacturer of the memory sticks you have tested with. Is there any video card installed?

TPope
Beginner
238 Views

On my system, detailed in the other post below, I get the 3 beeps and the menu, but pressing F2 still does not work - only works when removing PCIe video card

DZamb
Beginner
238 Views

Hello Diego, first of all thanks for your time helping me!

I am using an i7 4770k.

When I try to access the BIOS through the Power Button Menu I have the same freezing.

So I tried to remove the video board card (EVGA GeForce GTX 670 FTW SIG2 - 02G-P4-3677-KR) and it worked!

Aparently the video board card dont suport your Bios, is there anything we can do?

DArce
Valued Contributor III
238 Views

Have you tried updating the firmware of the video card installed? And have you tried disabling UEFI in the system BIOS?

DZamb
Beginner
238 Views

Hello Diego,

My firmware is up to date, I disabled UEFI, now I can enter the BIOS if the monitor is connected by HDMI cable apparently, the problem is only my television have HDMI entrance. If I am connected by the digital entrance it still freezes.

DArce
Valued Contributor III
238 Views

Could you please rephrase your statement and clarify when the issue occurs and what you refer as digital entrance?

Was the problem partially solved by updating the BIOS/firmware? Or after disabling UEFI?

DZamb
Beginner
238 Views

Hello Diego,

The problem was partially solved by disabling UEFI.

What I mean about digital entrance is entrance that connects this cable:

DArce
Valued Contributor III
238 Views

Just in order to isolate any possible compatibility problem, have you tried using another video card in that system?

And to clarify further more, your system still freezes when using the video card, when UEFI is disabled and using the DVI port in the video card? So if you use the HDMI port it works fine?

MRaha2
Beginner
238 Views

@Diego_Intel..... I have purchased the desktop board Intel DH87MC on 3rd March 2014. I would like to ask for some help. I have accidentally disabled the onboard graphics and I don't have any graphics card. Actually I was trying to install Red Hat Linux 6.4 on this system with a 4th Generation i5 processor 4440 installed. I was actually tinkering with the BIOS to get that OS installed. After disabling the onboard graphics I am unable to access the BIOS anymore. I am sure the BIOS isn't corrupt as I wasn't trying to update the BIOS!!! That was a big mistake to disable the onboard graphics. How do I overcome this problem?? Please help.

I have seen the BIOS related troubleshooting issues for this board but I am not able to understand that why would one need to recover the BIOS after clearing the CMOS by pulling out the motherboard battery for one hour. Is BIOS recovery mandatory in this case?? My BIOS revision number is 0047 which came by default from the Intel motherboard box. It was a mistake to disable the onboard graphics and I thought that this mistake can be corrected easily. Please show me a way out. I will be looking for your reply.

Allan_J_Intel1
Employee
101 Views

That isn't working right. Sorry about the trouble. We'll work on getting it fixed. I understand you have disabled on-board graphics and cannot get anything out of the screen now.

At this stage, you may need to reset BIOS configuration, please follow next steps:

Make sure the computer and any attached devices are powered off.

Disconnect the computer from the power source.

Remove the computer cover.

Find the on-board configuration jumper.

Move the configuration jumper to pins 2-3.

Plug in the computer to the power source and power on the computer.

The computer starts the setup program and the Maintenance menu is displayed

Press F9 key to load default settings

Press F10 to save the current values and exit setup.

Power off the computer and disconnect it from the power source.

Move the configuration jumper back to pins 1-2.

Allan.

TPope
Beginner
238 Views

I had the exact same problem with processor i7-4770 and 1 Kingston 8Gb DIMM 1600 MHz (KVR16N11/8).

I was able to enter BIOS once I physically removed the nVidia 9600GT PCIe graphics card (XFX 9600GT 512Mb Alpha Dog Edition)

I tried to modify BIOS settings (disable UEFI for example) but was still not able to enter BIOS once I put the card back.

Other than entering BIOS, it works fine - on pressing F2, it remains stuck on the screen showing BIG logo with desktop board and Press FX to [...]

ZWely
Beginner
238 Views

Same with my PC. I have MSI N760 TF 2GD5/OC card installed, i7-4770 CPU and 2x8 GB of Kingston DDR3 memory. When I remove vga card, I can enter BIOS setup (F2). If card is in place, computer freezes. I tryed to disable UEFI, but this doesn't help. I have latest MB BIOS (2013.06.06) installed.

ZWely
Beginner
238 Views

BTW, I use DVI port on video card. And one more interesting thing - when I remove vga card and connect monitor to onboard DVI port, Intel logo with menu (f2,f7,f10) is in high resolution. But when I see it from external card - everything is low resolution.

DArce
Valued Contributor III
238 Views

We are investigating on this matter. Once we have an update on this, we will let you know.

DArce
Valued Contributor III
238 Views

We are investigating on this matter. Once we have an update on this, we will let you know.

MR12
Beginner
238 Views

Any update on this?

I'm having the same problem - F2 freezes if add-in GPU installed - on both DH87RL and DH87MC motherboard. Have updated to latest bios but same issue

Allan_J_Intel1
Employee
238 Views

Updated BIOS has just been released, if you still have same problem, I am afraid need to wait for future BIOS releases.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23596&ProdId=3603&lang=eng&OSVersion...

Allan.

ZWely
Beginner
238 Views

Problem still exist after update...

MR12
Beginner
238 Views

What make and model of monitor/TV are you using?

ZWely
Beginner
238 Views

It's Samsung P2350 wide monitor connected via DVI.

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