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MI3
Beginner
144 Views

Bluetooth not working

Please how do i re-install Bluetooth on my laptop as the the one there is no longer working?

I need your help

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2 Replies
AlHill
Super User
141 Views

You are in the desktop boards forum, and you have a laptop.  You should be in the wireless forum.

However, not to worry.  One of the Intel support folks will move your post.

In the meantime, do this:

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

n_scott_pearson
Super User Retired Employee
127 Views

Here is proper process for performing a clean WiFi and Bluetooth Install:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29790/Intel-Wireless-Bluetooth-for-Windows-10 and https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
  4. Manually shutdown and reboot your computer.
  5. In Device Manager > Network Adapters, check for entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 8.
  6. Right click on the entry for your Intel Dual Band Wireless-AC 9560 and uninstall it., choosing to "Delete the driver software for this device".
  7. Go to Step 4.
  8. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  9. (Optional but recommended) Clear each of your browsers' cache.
  10. Install the Bluetooth driver package.
  11. Install the Wireless driver package.
  12. Manually shutdown and reboot your computer.
  13. Enable Internet access.
  14. Test.

Hope this helps,

...S

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