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idata
Community Manager
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CUBAN DH61BE USB 3 BUG

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sorry for the errors, i am not speak english, i have a big problem with a DH61BE board that i bought 3 month ago. When i bought the board the first thing i do was to update the bios to 099 revision, then the usb 3.0 ports had an intermittent disconnection but, this bug was fixed by the renesas 2.1.28.0 driver update. So, later i updated the bios again with de 0109 revision and with this, the intermittent disconnection with the usb 3.0 ports come back again, forever. I have tried many many many kinds of fixes but nothings works, this is the history of my solutions:

1- I have updated to 0111 and 0113 revision

2- I have updated to the last driver/firmware of renesas.

3- I have cleared de cmos/bios.

4- I have worked with energy options in control panel

The disconnection is whithout a time rule, mostly when the pc is turned on, woken from a sleep state, and in longer periods of inactivity of usb 3 ports (3-4 hours)

Please, i have only 25 hours of internet connection, i have suffered this bug for 4 month, there is no warranty in my country, im cuban and to buy a board again is very difficult for me, i will appreciate any kind of suggestion for this problem, waiting help at every minute, Richard

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1 Solution
Silvia_L_Intel1
Employee
69 Views

Hi Ricardo,

We recommend you to roll back to BIOS version 0099 Download Center using the BIOS recovery method. The instructions are on this link: http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

Then, uninstall the USB 3.0 driver, restart the system and install it again.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880&lang=eng&OSVersion=%0A%09%09%0...

This is not a normal or common behavior, so if it is not resolved with the BIOS recovery, you may need to request a replacement for this motherboard.

Our contact center information is: http://www.intel.com/content/www/us/en/company-overview/contact-us.html Contact Intel

 

Regards.

 

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Silvia_L_Intel1
Employee
70 Views

Hi Ricardo,

We recommend you to roll back to BIOS version 0099 Download Center using the BIOS recovery method. The instructions are on this link: http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

Then, uninstall the USB 3.0 driver, restart the system and install it again.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880&lang=eng&OSVersion=%0A%09%09%0...

This is not a normal or common behavior, so if it is not resolved with the BIOS recovery, you may need to request a replacement for this motherboard.

Our contact center information is: http://www.intel.com/content/www/us/en/company-overview/contact-us.html Contact Intel

 

Regards.

 

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