I uninstalled the Driver and Support Assistant after the auto-update failed. I then ran the DSAUninstaller and rebooted, then ran the Driver & Support Assistant installer again and it just states Uninstall, even though it has been removed.
Does anyone else have this issue and how can I fix it?
Intel SSU Log: https://1drv.ms/t/s!AhEMOvG4WN9QgqtSM4VFxO0Xo0CdcQ?e=cIN6st
Then what was the point in fixing the issues here, if all of the drivers I use aren't supported, and the software doesn't show anything on a board that's jam packed with Intel components? This has just been a waste of my time (which I have very little of for these kinds of problems) and energy. In this age of vulnerabilities, for Intel not to support the drivers they created for their hardware kind of defeats the object of using the Driver & Support Assistant, as it doesn't support or assist me in any way. If this is the shape of things to come, my next motherboard will probably be an ASUS ROG/AMD with no intel chipsets, as they do support all of their hardware with constant updates.
Thanks for all that you have done, but I won't be coming back to comment on this thread anymore and it should be closed.
- New version of DSA Uninstaller has been released: https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller?v=t . Please donlwnload it and uninstall the old Intel DSA.
- Reboot computer.
- Then install the new version of Intel DSA https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824
Done all of these suggestions. I already had the new versions, but I downloaded them again and ran the uninstaller tool, rebooted and ran the Driver Support Assistant and I still get the same screen on the installer to Uninstall.
- I understand very well what you say, because I got problems with IDSA also. Appears that this version is improved, but not fixed yet.
- I have one suggestion more. Please download The Microsoft Program Install and Uninstall troubleshooter https://aka.ms/Program_Install_and_Uninstall
- Run the Troubleshooter and select first the "Install" part. Look for Intel Driver && Support Assistant entry. Select it and click next. Follow instructions.
- Run again the Troubleshooter and select this time the "Uninstall" part. Look for Intel Driver && Support Assistant entry. Select it and click next. Follow instructions.
Go into the control panel, and uninstall ALL versions of IDSA that you find in programs and features.
Then, run the IDSA uninstall tool.
Are you running windows 10, 1909? If not, you should be.
Are you using any 3rd party anti-virus or firewall? Are you blocking any ports?
Then, try installing IDSA again
I am using Windows 10 v1909 (Build 18363.628) I tried installing it in safe mode, also on the normal boot with Bitdefender Total Security 2020 Disabled and no ports are being blocked and there is no port remapping either.
@LWAKSMAN I already ran that tool and the Driver & Support Assistant is not listed in Install or Uninstall. I even ran the old Windows Install Cleanup Utility.
Here's what happens. Note I had ran the Uninstaller and rebooted first: https://youtu.be/iqMjgl3BK0E
Thank you. As I mentioned in my post and in the video that I had ran the uninstall tool first and rebooted before I recorded the video. I have tried all that I can, but there's obviously some residual install information left behind that's preventing me from reinstalling. I also looked to see if there were any switches I can use to force the install via the command line, but I couldn't find any and as I also stated, I have no issues with any other program, just seems to be with the Intel installer, which really should give options to reinstall or repair.
Thanks. Logs are here: https://1drv.ms/u/s!AhEMOvG4WN9QgqtTK0eEcWjFqT8Jgg?e=P7uCfF
I included the DSAUninstaller as well as a new Intel System Support Utility log.
I can't do that at the moment due to my work schedule, I rarely have time to breathe. I'm just going to have to leave it for now. I have no issue with installing or uninstalling anything else, just this and I have the MSI Live Update installed that will warn me of any out of date drivers anyway.
Developers also want to see the logs from the %TEMP% folder. Can you please upload those also? The %TEMP% folder should be like this: C:\Users\Mike\AppData\Local\Temp (replace "Mike" with correct user name)
Of course, I mean only the IDSA logs. You may pack them in a zip file and upload.
Sorry for the late response, we were away filming. All logs are here: https://1drv.ms/u/s!AhEMOvG4WN9QgqtTK0eEcWjFqT8Jgg?e=qsa9Ii
No news yet. As I wrote, they have the logs you sent and probably are working on new version. I'm monitoring this and will inform you soon as I have some news.
In this forum I can see that you are not the only one, still having problem with IDSA.