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Cannot update BIOS on DH77EB board

rawrau
Novice
2,270 Views

After carefully reading previous posts, I tried to update my BIOS from 053 to 103, because I was planning to buy a graphics card for my trusted old PC. I followed all recommendations (proper formatting, USB ejections, proper removal of the jumper, etc), however, none of this seems to work.

I do not get the progress report screen when turning on the PC with the USB drive containing the BIO file, so I just wait 15-20 minutes and the reboot. This just doesn't work, I put the jumper back on and my BIOS it's just stuck in 053.

What could be the reason this happens? Is there any way to fix it?

I was pretty excited to put a cheap GTX 1070 in this PC, but I can't do it if the BIOS won't update.

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27 Replies
n_scott_pearson
Super User Retired Employee
1,744 Views

To help you better, here are my step-by-step instructions for BIOS Recovery:

  1. NOTE: Read these instructions completely before starting. Follow all instructions EXACTLY.
  2. On some other Windows-based PC, make sure that you have the .BIO file for the BIOS release you wish to install.
  3. Insert a 32GB or smaller USB 2.0 flash drive into the PC. Do not use USB 3.0 flash drives.
  4. Format this USB flash drive using the Windows Format applet. Select to install the FAT32 file system (NOT vFAT, NOT exFAT; FAT32 only). You must also specify that the Quick Format option be Disabled (unchecked).
  5. NOTE: If FAT32 is not offered as a choice by the Format applet, your USB flash drive is too big; use a smaller one.
  6. Copy the .BIO file into the root folder of this USB flash drive. This should be the only .BIO file in the root folder of the USB flash drive.
  7. Properly eject the USB flash drive. Do not just yank it out. Do this from File Explorer or using the Safely Remove Hardware and Eject Media System Tray applet.
  8. Power off the Desktop Board system.
  9. Remove the yellow BIOS Configuration jumper from the board. It will be the only yellow jumper; the rest will usually be black.
  10. NOTE: Remember the pins that this jumper was plugged onto; you will need this information later.
  11. Plug the USB flash drive into one of the black USB 2.0 ports on the back panel of the board. Do not use blue or yellow USB 3.0 port. Do not use any front panel USB ports.
  12. Power on the system.
  13. The BIOS Recovery process should start automatically. You should see a progress report on your main monitor.
  14. NOTE: If you do not see a progress report displayed on a monitor, do not power off the system for at least 15 minutes. While it is rare, it is possible for the process to proceed without an onscreen display; you must give it ample time to complete, just in case. If you power off while the recovery is in progress, you will likely and permanently brick your board.
  15. When the BIOS Recovery process is complete, you will be asked on screen to power off the system. Only when you see this message should you do so.
  16. Restore the yellow BIOS Configuration jumper to the pins it was on previously. This should be across pins 1 and 2 of this (three pin) header.
  17. Remove the USB flash drive from the back panel of the board.
  18. Power on the board.
  19. Immediately begin pressing the F2 key, over and over (approx. once per second) until you see the BIOS Setup (or Visual BIOS) screen displayed.
  20. Verify, using the BIOS version string, that the BIOS installed properly. Stop if it isn't.
  21. Press the F9 key (followed by the Y key) to reset of the BIOS configuration.
  22. Press the F10 key (followed by the Y key) to save the BIOS Configuration and exit BIOS Setup.
  23. Once screen is cleared (goes black), begin pressing the F2 key, over and over, until you see the BIOS Setup screen displayed.
  24. Make any changes to the BIOS configuration that you desire (for example, disabling NUMLOCK) or that you require (for example, setting Boot Order, enabling UEFI, etc.).
  25. Press the F10 key (followed by the Y key) to save the BIOS Configuration and exit BIOS Setup.
  26. Test.

Hope this helps,

...S

rawrau
Novice
1,238 Views

Hi @n_scott_pearson 

Unfortunately I tried following these steps exactly as I had read in previous posts and it simply didn't work, I never got to see the BIOS update screen and tried doing while waiting at least 20 mins several times and got nothing.

To make matters worse, @AlHill found all the BIOS updates, but not even flashing the next immediate BIOS upgrade using the F7 worked.

I think I read a post of yours saying that some of these board simply are faulty and can't be updated, I guess that's my case.

n_scott_pearson
Super User Retired Employee
1,236 Views

What my previous post would have been saying was that, once you get into a state where the Management Engine is not running, it is difficult to fight your way back. Only the BIOS Recovery process can fix this - and, unfortunately, it is not always successful.

If BIOS Recovery is not working, there are a couple of possibilities for why:

  1. When reformatting the drive, you didn't use the FAT32 file system, you didn't use a Windows-based PC (or you used Windows running on MAC hardware) and/or you didn't disable the Quick Format option. In this case, well, do it right.
  2. You are using an incompatible USB flash drive. Unfortunately, there are *lots* of drives that do not fully implement the ATAPI command set and workarounds are needed to handle them (workarounds that the Recovery BIOS does not have). This is also why I counsel to stay away from USB 3.0 drives on these old boards. In this case, get another USB 2.0 flash drive (the smaller the better).
  3. You are using a USB flash card (SD, SDXC, etc.). These are not supported by the Recovery BIOS.
  4. You have borderline working memory. If the BIOS has to restart because memory did not work properly after an initialization attempt failed. [Aside: this may be happening all the time, but you don't know it. The BIOS hides these retry operations and, to you, it simply looks like BIOS POST is taking a little longer.] When a retry occurs, the BIOS can 'forget' that it is doing BIOS Recovery. Unfortunately, there is usually no recovery from this other than to use different memory (you can try removing all but one DIMM; this sometimes helps).

...S

rawrau
Novice
1,226 Views

I made sure to format properly to FAT32, at least 6 times, and used 2 different standard USB 2.0 devices just to check it wasn't the first one. Since I had also found your tip on RAM, I tried booting with just 1 RAM module, didn't work either.

Thanks anyway for trying to help. This computer will be fine for a workstation for now, but I guess I'll have to start building a newer one.

MRoss5200
New Contributor III
1,233 Views

From your previous picture of the F7 flash failing, it is failing on a ME Firmware update. You must do a Jumper Recovery to update this if F7 or EBU wil not work. When you do the recovery using a USB flash drive, are putting the BIO file in the root of the drive? Is it the only BIO file in the root?

rawrau
Novice
1,225 Views

Yes, I tried 2 different USB drive, properly formatted 2.0 and always place the .BIO file properly. I executed all the steps properly and gave it at least 10 tries. Jumper Recovery was the first method I tried, only wen for F7 later.

I really don't think there's a fix for this, but I am surely not buying another Intel mobo ever again. Shame I didn't know any better 7 years ago and chose to skimp on mobo.

AlHill
Super User
1,222 Views

@rawrau I understand your frustration.  I have had many Intel desktop boards. the vast majority of which have lasted way beyond reasonable life expectations.  The one thing I see in this case, is that you waited 8 years before updating the bios, and then you expect things to work flawlessly.  The board was discontinued, unsupported, and any support files were removed.

As for not purchasing an Intel desktop board in the future, do not worry.  Intel stopped making desktop boards in 2013.   I, and many other users, were very disappointed with Intel's decision, as these boards were some of the best in the industry.  I still purchase these old boards.  The first thing I do is to update the bios.  If it does not update, it gets returned.  I currently have 7 desktop boards, including a 7-series board, and am quite pleased with my collection, and the quality of the boards.

Good luck in the future with desktop boards.  In my opinion, what is out there currently does not meet my standards bar.  It is unfortunate, but there is not much to choose from if you want a desktop system. 

Doc

 

 

rawrau
Novice
1,207 Views

Well I'm not really disappointed with the board quality, after all it has lasted 7 years, but the problem is not being able to do a normal update like this is just outright dumb.

I never updated the BIOS because it wasn't necessary at all, which is normal customer behavior. By the looks of it I don't think I would have been able to update this even if I had done so at the right time, the board just doesn't update using any of the 2 methods and I couldn't find any other solutions more helpful than what you guys gave me.

Official Intel support wasn't gonna be much help with a "faulty" board.


AlHill
Super User
1,814 Views

What is the bios string?  Look in the bios and provide the entire string, not just 0053.

Are you using the lower left usb port on the rear of the board?

Doc

 

 

rawrau
Novice
1,813 Views

Sorry, didn't mean to sound rude, I thought you were from Intel. The full version number I get from Intel Driver Support is EBH7710H.86A.0053.2012.0213.1543 as seen in the photo.

I'm fine with the MOBO not being able to update (it works fine for everything else), but if there's something that can be done so I can put a new GPU in it, I'm happy to try.

mobo.JPG

rawrau
Novice
1,811 Views

Also, I tried several back USB ports, including the most rear left one, as well as 2 different USB drives and... nothing.

AlHill
Super User
1,810 Views

Here are the release notes for your 2012 board:

https://web.archive.org/web/20191120145954/https://downloadmirror.intel.com/24426/eng/EB_0103_Releas...

I have attached the latest bios file for you.

 

Here is information on your board:

https://ark.intel.com/content/www/us/en/ark/products/59505/intel-desktop-board-dh77eb.html

 

When you attempted to go from 0053 to 0103, did you:

Format the usb stick as fat32 on a windows machine (not linux or mac)?

Is the stick 8GB or greater?

Did you use the lower left usb port on the back of the board?

With the power off, did you insert the stick, with the jumper removed, and power on your machine?

 

Doc

 

 

AlHill
Super User
1,807 Views

Also note that the usb stick should be USB 2.0, not 3.0.

If the recovery method works, power off, replace the jumper, and power on.

 

Doc

 

rawrau
Novice
1,807 Views

Thanks! I had already found the .BIO file and release notes.

- I tried 2 different USB 2.0 sticks, one 4GB and one 8GB (both properly formatted and ejected).

- I used the left lower port at least twice, as well as other back ports. I tried this probably 10 times yesterday.

- Yes, inserted the stick after unplugging the computer and removing the jumper from board.

Basically I followed all the steps in n_scott_pearson's recommendations, but it didn't work, I never got the BIOS recovery process screen.

AlHill
Super User
1,801 Views

Ok, have you tried just using the F7 method?

 

You may also want to disconnect power from your board, remove the battery, and wait 30 minutes or so, then try again.

 

Doc

 

AlHill
Super User
1,796 Views

Also, from where did you get the 0103.bio file?

 

Doc

 

rawrau
Novice
1,793 Views

I got the .BIO from one of these forums, in post where someone had updated successfully.

rawrau
Novice
1,795 Views

I tried removing the CMOS battery as suggested, but it didn't make a difference.

I have not tried using the F7 method, but from what I read this is not advised when jumping from a really old BIOS release to a much newer one. And in this case I can't afford to screw up the BIOS since I know for sure the recovery method doesn't work.

Have you seen any successful attempts to update using the F7 method when skipping several BIOS releases?

AlHill
Super User
1,791 Views

Yes, I have seen, and have been successful myself, at jumping from an older bios to the latest.

Looking at the release notes, I did not see any dependencies, but I will check again.  There have been 12 bios releases for your board.  I will try to get 0062.  If you cannot go from 0053 to 0062, we have a problem.

And, what is your processor model number?

 

Doc

 

rawrau
Novice
1,788 Views

Do you personally know of any successful updates from 0062 to 0103? Is there a confirmed dependency added in 0062?

I really didn't try going from 0053 to 0103 using the F7 method because the last thing I want to do is brick the board, if there's no risk of that I can try.

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