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SMath10
Beginner
1,179 Views

DH55TC - BIOS not loading after first boot

I'm having a system with DH55TC motherboard (2010 model), i3-530 (2.93 hz) processor.

ISSUE FACING

1. i power on my system. It boots the BIOS followed by the operating system.

2. I can do what ever tasks i want in my operating system... no issues.. everything working perfect....

3. I do a Shutdown / Restart operation

4. The system will not boot up again (not even BIOS will get loaded). The mother board LED is on, and only the CPU fan spins for 2 seconds... then after 3-4 seconds...again the CPU fan spins for 2 seconds.... this action is repeated... no beep ... no bios.. no display...

If i start the system the next day (atleast after 12+ hours), the system will boot up without any issue..... and everything is fine as in Step 2.

Now, if i do Step 3, the issue mentioned at Step 4 will come into action.

SELF DIAGNOSIS DONE

5. i tried starting the system by removing the RAM (thats the only card installed in my system. No graphics / video cards). Ideally we should hear a beep sound..right.... but its not giving any sound... and no display / no bios.... The mother board LED is on, and the Step 4 action is in action.

6. I removed and replaced the CMOS battery after 5 seconds, and tried to start the system. Still no beep / no display / no bios.... The mother board LED is on, and the Step 4 action is in action.

If i try to start the system the very next day.... As said in Step 1 and 2, everything is working fine.

Has anyone encountered / heard of such a strange situation..?

Any help will greatly be appreciated.

Thanks in Advance.

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4 Replies
Silvia_L_Intel1
Employee
59 Views

Hello Suraj_Mathew, I would need to inform you that this motherboard is no longer under support since June 2013. http://www.intel.com/support/motherboards/desktop/sb/CS-034322.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034322.htm

However, these are some recommendations for this issue:

- Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply, 1 memory stick)

- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.

http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

- Check if there is any BIOS update you would need to install on the board.

-If the issue persists and if the motherboard is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

SMath10
Beginner
59 Views

Thanks Sylvia for your response.

"- Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply, 1 memory stick)"

SM - i had done this action...and the issue still exist.

"- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system."

SM - i had tried this step.. but removed the battery only for 5 seconds. Will try the same for 1 hour and update you the status.

"- Check if there is any BIOS update you would need to install on the board."

SM - Yes as you have suggested, i'm planning to try for a BIOS update.

Sadly my warranty had expired 4 months before

I'll update the status after performing the mentioned actions.

SMath10
Beginner
59 Views

I removed the CMOS for about nearly 2+ hours, and i got started again. Any guess on why this issue is??

I also tried for a BIOS update. I used the .exe file option (Express upgrade). I was unable to see any screen, as shown in step 6 on express upgrade guide (http://www.intel.com/support/motherboards/desktop/sb/CS-023357.htm http://www.intel.com/support/motherboards/desktop/sb/CS-023357.htm). But i got the Step 7 message stating that the update was successful.

Also, will the overheating of CPU / any other component block the loading of BIOS ?

SMath10
Beginner
59 Views

At last i self diagnosed and found that the issue was overheating. I used to remove the heat sink from the processor for cleaning and kept back just like as it is.

But when ever we are removing and replacing the heat sink from the processor, always apply "Heat sink paste" on to the center of the processor's flat area (where the heat sink is coming into contact) . Also apply the paste with a maximum size of a grain. (use a medical syringe for better deal).

If the processor's flat area and the heat sink base are having the old remaining...clean them using an eraser.

Thanks all for the suggestions....

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