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Community Manager
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DH55TC not supporting RAM above 8GB

Hello,

I am having a Intel DH55TC motherboard with an i3 processor and WIndows 7 (64bit) Ultimate on my machine. Currently, I am having 8 GB of RAM on my board and it's working perfectly fine.

Now, due to some new requirements, I want to increase my RAM to 12 GB by adding one more 4GB module. After inserting the new RAM making a total of 12 GB, the BIOS is detecting 12GB of RAM but the OS boots up very slowly...taking around 10-15 mins and then it also runs very slow. The moment I reduce the total RAM to anything less than or equal to 8GB, things start running smoothly.

Can anyone please guide me - what should I do next?

Thanks,

Vinay Pugalia

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17 Replies
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Community Manager
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Hello Vinay,

I understand that you are having problems using more than 8GB or RAM memory.

I will like to know the RAM memory part numbers that you are using, and the BIOS version.

Regards.

PV.

 

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Community Manager
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Hello,

Thanks for reverting. Can you please guide me how to find out the RAM part no. and the Bios Version?

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Community Manager
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Hello Sir,

I could manage to collect the below details. Don't know of how much help they will be but hoping for the best -

Description: Operating system: Microsoft Windows 7 Ultimate (version 6.1.7600; build 7600) Name: Microsoft Windows 7 Ultimate Version: 6.1.7600 Build: 7600 Install date: 13-08-2011 16:36:37Model: DH55TC__BIOS: Intel Corp. (version: TCIBX10H.86A.0037.2010.0614.1712; date: 14-06-2010) Manufacturer: Intel Corp. Version: TCIBX10H.86A.0037.2010.0614.1712 Date: 14-06-2010Serial number: Motherboard: Intel Corporation (DH55TC; version: AAE70932-302) Manufacturer: Intel Corporation Product: DH55TC Version: AAE70932-302Chassis: DesktopProcessor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz (architecture: x64; 3059 MHz) Name: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz Manufacturer: GenuineIntel Max clock speed: 3059 MHz Architecture: x64 Level 2 cache size: 512 KB Socket type: XU1 Version: Physical memory: 7.8 GBMemory slot: 4.0 GB (CHANNEL A-DIMM 0; form factor: DIMM; memory type: Unknown) Capacity: 4.0 GB Device locator: CHANNEL A Bank label: CHANNEL A-DIMM 0 Form factor: DIMM Memory type: Unknown Manufacturer: Undefined Speed: 1333 ns Max capacity: 16.0 GBMemory slot: 4.0 GB (CHANNEL A-DIMM 1; form factor: DIMM; memory type: Unknown) Capacity: 4.0 GB Device locator: CHANNEL A Bank label: CHANNEL A-DIMM 1 Form factor: DIMM Memory type: Unknown Manufacturer: Undefined Speed: 1333 ns Max capacity: 16.0 GBMemory slot: Empty Capacity: Device locator: Bank label: Form factor: Memory type: Manufacturer: Speed: Max capacity: 16.0 GBMemory slot: Empty Capacity: Device locator: Bank label: Form factor: Memory type: Manufacturer: Speed: Max capacity: 16.0 GB
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Beginner
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Dear sir

I have a DH55TC motherboard running two 2GB RAM. Recently i have purchased Corsair 8GB DIMM module with 1600mhz. My pc is detecting the RAM in bios but system is not running. It is getting struct in "Starting windows " my Processor is i3 and using win7 x64 OS. kindly let me know what i should be doing. Thanks in advance.

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Hello Saratkrj,

First of all, I would like to inform you that this motherboard has been out of support since June, 2013.

http://www.intel.com/support/motherboards/desktop/sb/CS-034322.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034322.htm

However, please provide me the following information in order to double check if all the components you are using are under specification.

  • AA# and serial # of your motherboard:
  • Current BIOS version:
  • Complete Processor model number:
  • Complete memory model:

Regards.

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Beginner
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Board: Intel Corporation DH55TC AAE70932-302

 

Serial Number: BTTC111004BP

 

Bus Clock: 533 megahertz

 

BIOS: Intel Corp. TCIBX10H.86A.0037.2010.0614.1712 06/14/2010

 

3.07 gigahertz Intel Core i3 540

 

64 kilobyte primary memory cache

 

256 kilobyte secondary memory cache

 

4096 kilobyte tertiary memory cache

 

64-bit ready

 

Multi-core (2 total)

 

Hyper-threaded (4 total)

 

 

Controllers

ATA Channel 0 [Controller] (3x)

 

ATA Channel 1 [Controller] (3x)

 

Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26

 

Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20

 

Standard Dual Channel PCI IDE Controller

 

 

3958 Megabytes Usable Installed Memory

 

 

Slot 'CHANNEL A' has 2048 MB

 

Slot 'CHANNEL A' has 2048 MB

 

Slot 'CHANNEL B' is Empty

 

Slot 'CHANNEL B' is Empty

 

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It looks like all the components you are using are compatible.

You may want to try updating the BIOS since you are running an older BIOS version.

There are 7 newer versions for this specific motherboard, therefore, I recommend you to install at least 3 versions before updating to the latest one. For example update to version 0038, 0043, 0046 and finally 0048.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH55tC... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH55tC...

This link will provide you the different methods available to update the BIOS http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm

Regards,

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Beginner
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Thanks for the advice . Updated the bios to 0044. But of no use. Removed the other RAM and tried running the

system with the 1x8GB only but the system is struck at "starting windows" and blue screen is appearing and restarting.

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Try updating the BIOS to version 0046 and then to version 0048.

Please check the following link. It will show you the supported memory configurations.

http://www.intel.com/support/motherboards/desktop/dh55tc/sb/CS-030954.htm Intel� Desktop Board DH55TC — System memory

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Beginner
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Sorry to bump up an old thread. Even I'm facing the same issue. My system already had 2x2 GB RAM. I wanted to add 8 GB more. Got one and installed it and windows was not loading, BSOD. Then I got a 4 GB one and same issue. Tried all the steps mentioned in this thread and nothing helped. I had a Linux Mint DVD and I tried booting using that and I was able to boot properly without any issues. Then I tried to install Windows 7 again, still no go, the system restarts. I would appreciate any help regarding this issue.

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Beginner
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Having a similar problem too.

My PC has the following specs :

CPU: i3 540

Mobo: DH55TC

GPU: Gigabyte HD 7750

HDD: WD Caviar Green

RAM: 2x2GB modules (not sure what make, probably something local and cheap)

OS : WIn10 TP

I got myself a 4gb Corsair RAM today for the same system. (http://www.amazon.in/gp/product/B009CILPRI?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00 http://www.amazon.in/gp/product/B009CILPRI?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00)

The BIOS recognizes the new RAM, but the windows boot fails everytime and it gets stuck in a reboot loop.

The windows boot logo appears (the 4 blue squares and the revolving white dots) and then it restarts again from the intel motherboard screen.

I got a few BSODs too a few times, like and another a kernel error

I tried resetting the BIOS with the jumper, I tried simply using the corsair ram, with the old ram unplugged and still didn't work.

It works fine with just the old ram sticks.

And it boots up fine with a Ubuntu USB drive with 8gb of RAM.

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Saarth,

Please let me know the current BIOS version installed on your system?

Would you please send me the system information? Please type "msinfo32" under search and send me the information you get?

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Beginner
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OS NameMicrosoftVersion10.0.10049 Build 10049Other OS DescriptionNot AvailableOS ManufacturerMicrosoft CorporationSystem NameCENTRALSERVICESSystem ManufacturerSystem ModelSystem Typex64-based PCSystem SKUProcessorIntel(R) Core(TM) i3 CPU 540 @ 3.07GHz, 3059 Mhz, 2 Core(s), 4 Logical Processor(s)BIOS Version/DateIntel Corp. TCIBX10H.86A.0048.2011.1206.1342, 06/12/2011SMBIOS Version2.6Embedded Controller Version255.255BIOS ModeLegacyBaseBoard ManufacturerIntel CorporationBaseBoard ModelNot AvailableBaseBoard NameBase BoardPlatform RoleWorkstationSecure Boot StateUnsupportedPCR7 ConfigurationBinding Not PossibleWindows DirectoryC:\WINDOWSSystem DirectoryC:\WINDOWS\system32Boot Device\Device\HarddiskVolume1LocaleUnited KingdomHardware Abstraction LayerVersion = "10.0.10049.0"UsernameCENTRALSERVICES\SaarthTime ZoneIndia Standard TimeInstalled Physical Memory (RAM)4.00 GBTotal Physical Memory3.86 GBAvailable Physical Memory1.00 GBTotal Virtual Memory7.86 GBAvailable Virtual Memory3.66 GBPage File Space4.00 GBPage FileC:\pagefile.sysHyper-V - VM Monitor Mode ExtensionsYesHyper-V - Second Level Address Translation ExtensionsYesHyper-V - Virtualisation Enabled in FirmwareYesHyper-V - Data Execution ProtectionYes

BIOS is version 0048

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Employee
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Hi Saarth,

I see you have the latest Bios version,

Have you tested each Dimm slot independently, by using one of the known working memory sticks in each slot? and have you tried the new memory stick alone?

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Beginner
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If it was a problem with RAM slots, it wouldn't boot into Ubuntu right?

And I have tried the new ram by itself, but that doesn't work either.

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Employee
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So if the Ram by itself does not work either, I would consider a bad memory stick.if you feel it is the a motherboard issue, it would best to contact support.

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

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