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idata
Community Manager
1,090 Views

DH61AG does not boot after BIOS update

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I had version 43 and updated to 99. I didn't see any errors during the flashing. Upon rebooting I got the press 'F' numbers screen but it will not get past that. All the 'F' keys do perform the action but when it comes to booting to a device it just hangs. BIOS upgrade or recovery fails. During BIOS recovery I just get a blank screen. I waited over 30 minutes and nothing happens so I shutdown, reconfigure BIOS jumper to normal and powered back on to the same state.

I think my board needs replacing!

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1 Solution
Silvia_L_Intel1
Employee
177 Views

Hello Alberto562,

I would recommend you to update the BIOS to version 0104 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22523&ProdId=3324&lang=eng&OSVersion...

Since there is no video on the system, please follow these steps:

1. Download BIOS version 0104 (.bio file) save it on an empty flash drive.

2. Remove all hard drives, optical drives and leave only 1 memory stick.

3. Remove the BIOS jumper while the system is off.

4. Plug the flash drive and turn on the system. You may be able to see the screen while the BIOS is being update, if not, please wait for a few minutes.

You may also try removing the CMOS battery. Leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

If the behavior continues and if the motherboard is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Regards.

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5 Replies
Silvia_L_Intel1
Employee
178 Views

Hello Alberto562,

I would recommend you to update the BIOS to version 0104 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22523&ProdId=3324&lang=eng&OSVersion...

Since there is no video on the system, please follow these steps:

1. Download BIOS version 0104 (.bio file) save it on an empty flash drive.

2. Remove all hard drives, optical drives and leave only 1 memory stick.

3. Remove the BIOS jumper while the system is off.

4. Plug the flash drive and turn on the system. You may be able to see the screen while the BIOS is being update, if not, please wait for a few minutes.

You may also try removing the CMOS battery. Leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

If the behavior continues and if the motherboard is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Regards.

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CLi37
Beginner
177 Views

Previous version 0039 worked perfect.

I have the exactly same trouble. All 0104, 0105, 0106 upgrade failed when I used F7 to upgrade. The F2 set BIOS worked fine. But no boot for any booting DVD and HDD. No display in recovery mode.

I have tried to remove the battery and wait 1+ hour but still not work.

The error message of F7 upgrade to 0104 is "write Management Firmware error like BufferOver". The MF version is 0.0.0.0

My board was purchased about 3 years ago and may be not in warranty. This is a bug and not wrong operation. It is a software problem. Intel should provide a BIOS upgrade to make things right. This kind of software quality control is unacceptable!

I am very unhappy waste whole day to do this junk experiment.

Silvia_L_Intel1
Employee
177 Views

CharlieCL, you may want to try previous BIOS version before updating to 0104.

You can try flashing BIOS version 0042 and 0099 first. I recommend you to do this since there are various BIOS between the current version 0039 and the latest one 0106.

If you have any issue with BIOS 0099, please upgrade to 0104.

Regards

 

CLi37
Beginner
177 Views

Sylvia,

My description may be not clear. At first my original version is 0023. Then I upgraded to 0039 without any problems and running fine. Later I upgraded to 0099. That was trouble coming. The upgraded to 0099 by F7 from USB dongle was fine but when I restarted the PC, the CD-ROM and USB light flashed and stopped. I tried to install 0106 but failed. Then I tried 0104 and 0105 all failed.

I removed the BIOS jumper and put 0104.bio in the root of USB. Turn on the power, no display, but USB was flashing for a while. USB looked to flash period forever. I waited for half a hour and turn off the power.

Also tried to remove the CMOS battery more than one hour but still failed.

F2 and F7 can act in 0099. My system is not All-In-One.

Silvia_L_Intel1
Employee
177 Views

Since you performed the correct BIOS updated method, I recommend you to RMA your board.

 

Please contact your local support department so they can help you to replace the unit if it is still under warranty: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

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