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MMatt15
Beginner
1,237 Views

DH61AG does not see Intel 240 GB SSD

Recently upgraded several customer's Loop L5 AIO w/ DH61AG from an Intel 60GB SSD to a 240GB (SSDSC2BW240A401). Systems were running fine before the upgrade. After the upgrade the systems booted to the new drives fine (imaged from the 60GB SSD, Windows 7 x64). However; if the users shuts down the PC or the PC restarts (Windows Updates) the SSD is not recognized and they get the error message "No Bootable Device Found". If you unplug power from the MB, wait 10-15 seconds and reconnect power, it will boot fine. One of my co-workers also said if you bring up the Boot Menu, it will then see the SSD and allow you to choose it and boot up fine.

The DH61AG had BIOS version 40, I upgrade it to 99 then to 109, per instructions, but it did not help the problem.

I have seen several other post w/ similar issues, it is like there is a lag in the SSD "spinning up" if you will, that the PCs don't see them as an available boot device.

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5 Replies
Silvia_L_Intel1
Employee
30 Views

Hello Ruppro, thanks for joining the Intel Community.

The behavior you are experiencing in these systems is unusual. Have you tried to do a firmware update on the SSDs?

I would recommend you also to try doing a clean installation of the operating system on at least one of them in order to check if there is a problem with the image.

MMatt15
Beginner
30 Views

The firmware is up to date, I downloaded the latest SSD toolbox from Intel.

I can take the exact same drive but use a Gigabyte H81TN MB (LG AIO Chassis) and it boots fine every time, so there is not a problem w/ the Drive itself or the image, the issue is w/ the combination of the drive and the DH61AG MB (and possibly the Loop L5 Chassis also) those 3 items are the common thread for the multiple system we have w/ the issue.

Silvia_L_Intel1
Employee
30 Views

Ruppro, please make sure you are connecting the SSD on an Intel SATA port.

Also, try reinstalling the chipset driver.

 

If you are still having problems and you prefer replacing the motherboard, you can get in touch with our Warranty team http://www.intel.com/p/en_US/support/contactsupport Contact Support or submit a web ticket at the following URL https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us Service Request Email.

Regards,

MMatt15
Beginner
30 Views

Using the latest BIOS, Drivers and Firmware for the MB and SSD

I would hope that the Intel MB has Intel SATA ports.

Silvia_L_Intel1
Employee
30 Views

Ruppro, I forgot to mention that some motherboards come with Intel SATA ports only and some others with INTEL and Marvel SATA ports. This is the reason why I suggested you to check if the SSD is connected to an Intel port.

Before replacing the motherboard, would you please try to install BIOS version 106 http://downloadcenter.intel.com/download/22839/BIOS-Update-AGH6110H-86A- Intel® Download Center . Please use the recovery method showing on this URL http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm

Regards,